Overview of salaries statistics of the profession "Sales Support Engineer in UK"

Successful applicants will have been in the UK for 5 years. A full UK Manual driving licence is required for this role Applications welcome from anyone with relevant IT experience or educationAbout the Job:Do you have experience working in IT support? Are you looking for a role with exposure to a wide range of technologies?Can you solve technical problems whilst providing amazing customer support?ESP Global Services are currently recruiting an Airport Engineer to join our team at Heathrow airport.Working as the Airport Engineer you will provide “hands on” IT support and maintenance on a wide range of hardware and software within the airport. Responding to tickets from the ESP service desk you will ensure all IT issues are effectively and efficiently resolved in line with our service level agreements.What will you do? Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales. Consistently provide updates to the ESP Service Desk and end users on all live incidents and service requests Supply and replace IT consumables, such as paper and ink toner when required Carry out regular “floor-walking” and pro-active line of sight checks/ routine preventive maintenance to identify, log and resolve any issues before they are raised as incidents by customersWhat will you bring to ESP? At least 2 years’ experience in an IT support role Good knowledge of current Microsoft Windows Desktop software Understanding of network protocols, server hardware and configurations Self-motivated with a willingness to learn and adapt to any new change or situation Excellent verbal and written communication skills 5 years UK working history which can be referenced for airside clearance checks Full UK manual driving licenseIf you…. Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.What we will offer:Salary:We offer a competitive range based upon suitability or experience.Benefits: 20 holidays Shift AllowanceHour of work: Shift pattern 4on - 4off 4am to 4pm & 10am to 10pm DaysPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.Who are we:ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that’s manages over 1,000 tickets a day for more than 200 customers.Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.Job Type: Full-time

Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud.They are currently recruiting a Senior Technical Support Engineer.As the successful candidate:You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software.You will have several tasksPrimary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes (but is not limited to):Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures.Work alongside the operations manager to grow and develop the Technical TeamWork alongside the sales department with pre and post sales queries.Manage and train technical staff and outsourced helpdesk.Respond to Client service requests by providing remote desktop and server support within support agreement targets (SLAs)Support Microsoft 365 issues and change requests.Create and maintain requests in our ticketing system raised by the customer via telephone and email.Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming ticketsCommunication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesTroubleshoot and resolve issues with Microsoft / MacOS operating systemsProactively review alerts originating from customer infrastructureAdminister and support on-premises/Azure Active DirectoryBuild and configuration of both physical and virtual machinesProvide networking support for routers, switches, firewalls, wireless access pointsMonitor and manage security software and cloud tools (Microsoft 365/Watchguard)Backup creation and administrationPerform preventative maintenance activitiesMaintain our documentation systemEscalation of tickets to the relevant persons or team as necessaryKeep customers regularly updated, both via our ticketing system and telephoneSupporting Project Managers with the preparation and delivery of projectsComplete project tickets and phases as assignedMake sure new/pending tickets do not exceed our SLA by picking up unassigned ticketsVisit customer premises when necessaryStay up to date with advances in technologyPlace of WorkOffice Based Ashford, SurreyHours of WorkMonday to Friday (8:30 to 5:30 with 1-hour lunch)Out-of-hours support (when required)SkillsAll candidates must have the following knowledge to an excellent level of the following skills and at least four years of experience in a similar role.Desktop and server hardwareMicrosoft Windows 10/11Microsoft Office desktop apps (to the latest version)macOS (to the latest version)Microsoft 365, including Exchange, SharePoint, OneDrive, Teams and AzureSwitches and firewallsNetworking knowledge (TCP/IP, DNS, DHCP and VPN)Use and management of RMM softwareNetwork Security (Watchguard experience Preferable)DesirableExperience with building and/or maintaining a Service DeskAdvanced networking (VLANs etc.)Active Directory / Azure Active DirectoryMicrosoft Windows ServerMulti-Factor AuthenticationCyber Essentials understanding and complianceEndpoint ProtectionPersonal SkillsClear and fluent English (written and spoken)Excellent customer service and communication skillsAbility to manage and prioritise tasksTimekeeping and time managementWork as a team and independentlySelf-motivated, resourceful, and keen to learn and share knowledgeAbility to lead by example - developing and maintaining a respectful and inclusive working environmentAbility to plan, organise and adapt to changing job tasks within own roleStrong analytical, logical, and troubleshooting skillsStrong efficiency skills, with the ability to multi-task in a fast pasted environmentFlexible approach to working hoursQualificationsAt least four years of experience in a similar role (essential)CompTIA A+/Network+/Security+ (desirable)ITIL Foundation (desirable)Salary: Neg depending on experience

RRG Group About RRG Group From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today – but as history shows; that won’t stand still and the business will continue to grow, develop and expand. There are always exciting times ahead for RRG Group! Benefits of working at RRG Group There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. Own your dream car for less. (After successful completion of 6 months’ probation period) A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis. Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home. Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral. Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays. Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy. Great team spirit, charity events and the flexibility to get involved in various fundraising events. Eye care benefits, Support and Mentoring, Employee Assistance, regular staff incentives, and so much more! Opportunity at RRG Toyota, Salford – IT Support Engineer Due to continuous growth and development an exciting opportunity has arisen for an experienced IT Support Engineer to join the team at RRG Group based at Head Office in Salford. This role will also require periodic travel to our 23 sites in the North West, 3 sites of our sister company also based in the North West and on occasion visits to our other sister company who has 12 sites down South. Schedule 8 Hour Work Day Monday – Friday 0830 - 1730 On-Call Out of hours Support (Rotation) Monday to Sunday (out of hours) & Saturday 0830 – 1230 (office based). Job role Troubleshooting problems over the phone & on site User accounts setup & deletion Password resets Ordering & installing IT equipment Visiting sites for local issues & installs Updating software & patches Out of hours support Requirements Experience with Microsoft 365 products including Defender, OneDrive, SharePoint & Teams Experience with Windows 10 & 11 / IOS / Android Experience with PC installs & rebuilds Experience with Windows Servers / Active Directory / Group Policy Administration Experience with Microsoft 365 tenant administration Experience with basic networks and network cabling At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

Network Support Engineer Location: Manchester/Glasgow (Hybrid) Who are we? Gamma is a leading supplier of Unified Communications as a Service (UCaaS): they provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. It is AIM listed and have over 1750 staff across UK and European locations. Main purpose of role: The Direct Network Services team delivers end to end network and firewall support including a design function to our customers. The successful candidate will be responsible for managing and maintaining customer networks from the core to the edge. This will include delivering Low Level Designs and supporting changes to the network across both the WAN and the LAN. What you’ll be involved in: This is a fantastic opportunity for an experienced Network Engineer to further their network knowledge. The team support multiple architectures inc MPLS WANs, local LANs, firewalls and SDWAN. Suitable candidates will have a proven background in configuring, supporting, and troubleshooting complex network/firewall architectures. The role will involve working closely with the Customers and internal Gamma delivery teams to ensure that Customer Project deliverables are efficiently deployed into operation. What skills do you need to make an impact in this role: Applicants will typically be CCNP or working towards this. Vendor-specific experience in Cisco routing and switching. Meraki MX/MS/MR deployment skills, including SDWAN, Dashboard and Licensing. Firewall experience of Palo Alto – Including Policy, Routing, Global Protect and VPN’s In-depth understanding of routing protocols, internal and external BGP, OSPF & EIGRP Advanced knowledge of routers, switches, firewalls & Access Control Lists (ACLs) Understanding of core network routers and infrastructure Hands-on experience of IP network design, implementation, and troubleshooting A strong background in configuring firewalls for Corporate and/or ISP services, to include: Centralised / Virtual Firewall Policy and best practice. VPN Client build/policy Site to Site IPSec build/policy DPI Policies for Internet Traffic A firm understanding of Network Security. Desirable Skills Experience of delivering solutions on Cloud compute such as Azure/AWS. Scripting/Programming experience ie Python, Git Working with API’s Working with network management tools and SNMP Palo Alto Prisma VOIP and QoS - Specific experience with deploying QoS in a voice and / or converged environment would be advantageous. Understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs Cisco ISE Supporting Nexus Datacentre switching architectures. Previous work on designing and delivering resilient solutions Key Attributes Highly IP literate Strong understanding and knowledge of Network Standards, protocols, and best practices. 3-5 years design/operational experience (preferably within a SP environment). Excellent Communication Skills Customer Focused High attention to detail Ability to work under pressure and in a fast moving and changeable environment Self-motivated and very flexible with a “can do” attitude Skilled in task prioritisation How we work: This is a Hybrid role, with an expectation of working 2 days form the Gamma office. Working Monday to Friday from 9 – 5:30pm. There will also be a requirement to provide out-of-hours support and be On-Call(covered 1 in 4 weeks). Why Gamma? There are many good reasons to join Gamma. We work in a relaxed environment with an emphasis on delivering the highest quality in everything we do. This is a really exciting time to join with a clear strategy, stable financial position, new values and exciting growth plans. If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma Further relevant information: Applicants must be eligible to work in the UK. Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's ATS. Gamma is a leading supplier of Unified Communications as a Service (UCaaS) in the UK, German, Spanish, Polish, and Dutch business markets. We are AIM listed and employs 1650 people. With a range of UCaaS, Mobile, and Connectivity services, Gamma provides robust and secure solutions that enable organisations to communicate, collaborate and offer a better customer experience. Gamma’s largest market is in the UK where our network-based services are supplied to SME, Public Sector, and Enterprise markets through a network of 1000 channel partners and its own direct sales and support capabilities. In addition, Gamma owns Exactive, a Unified Communications specialist and Microsoft Teams Voice Partner. Mission Labs is part of our team, a well-established UCaaS technology business that has built a reputation for creating technologically advanced solutions and delivering great service to its customers and partners. This enables Gamma to enhance and expand its cloud contact centre (CCaaS) technology as well as accelerating its digital channel strategy. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Due to growth and expansion across our service operations department we have an exciting opportunity for a Technical Support Engineer to join the team. As Technical Support Engineer you will help drive operational excellence through the day-to-day service management of the Desktop Support Service and 2nd line support for all our customer channels.Who we are:We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.Using best-in-class technology, digital innovation and customer engagement, we are developing the UK Tote into a modern British success story: a world-leading pools platform, reaching new audiences with innovative products. Looking after customers and supporting the sport will always be our number one priority.We are a team of over 200 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ). The role will be 37.5 hours per week working any 5 from 7 between the hours of 8am and 6pm. Weekend work will be on a rota basis with the role primarily being office based but there will be some flexibility for some shifts to be based from home subject to business needs. A full induction and training plan will be provided to anyone who joins the team.What you’ll be doing: Providing 2nd line support and operations of all desktop support systems, such as email groupware, telephony, software distribution systems, threat protection, the core network, and business communication tools Providing 2nd line technical support for customer issues through all our customer channels (B2C, B2B & B2B2C) ensuring support tickets are worked towards within agreed SLA and updated accordingly Owning business communications via high priority incident emails, acting as a resolver across all customer channels (B2C, B2B & B2B2C) Maintaining the UK Tote Group infrastructure with routine maintenance, and resolve associated problems Proactively engaging with colleagues on UK Tote Group problems and their resolution, providing advice and guidance regarding their incidents Identifying potential changes and system improvements to present to the senior service operations team for consideration and implementationWhat you’ll need: Proven experience working with popular operating systems, software applications, and remote connection systems, in particularly Jira Ability to demonstrate in depth knowledge of Office365 and supporting services Confident in solving complex hardware and software issues Ability to build and maintain positive, professional relationships with all stakeholders Proven hands-on network experience desirable ITIL V3/V4 foundation qualification is desirableWhat we offer:At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us, and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include: Bonus scheme Company Shares Option Plan Contributary pension scheme Life insurance (4 x basic salary) Simply Health Cash Plan Holiday entitlement (33 days inclusive of bank holidays) Study support and opportunity for progression and development Confidential 24/7 365 employee assistance helpline Agile and collaborative office environment with free parking, fruit, biscuits and drinks Regular social events, charity events and volunteering opportunitiesIf this sounds like the role for you, we'd love to hear from you. For further information on Team Tote check out our careers page - https://app.jobholler.com/team-toteJob Type: Full-timeSalary: From £30,000.00 per yearBenefits: Casual dress Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Gym membership Life insurance Paid volunteer time Referral programme Sick paySchedule: Weekend availabilitySupplemental pay types: Bonus schemeAbility to commute/relocate: Wigan: reliably commute or plan to relocate before starting work (required)Application question(s): What are your salary expectations?Work authorisation: United Kingdom (preferred)Work Location: In person

Here at MJ Quinn we currently have an exciting new opportunity for a  First Line IT Support Engineer to join the business. This position will be based at our Head Office in Knowsley, working Monday to Friday 8am - 4pm.Who are MJ QuinnMJ Quinn are an established national organisation, with contracts covering the length and breadth of the UK and Ireland. We have over 1500 workers delivering our services. We believe in creating great connections, with our customers, our people, and our world.About the role:Reporting to our IT Manager, as IT Support you will be the first point of contact for our userbase who are seeking advice, guidance, and assistance when they encounter difficulties using our technologies.Your role will also include: Providing day-to-day 1st line IT support to office staff and remote users and liaising with our IT partners as and when required. Logging and responding to requests raised by users using the ITSM ticketing system; coordinating with colleagues to ensure user tickets are responded to and resolved in a timely, efficient and professional manner. Administration of Active Directory and Windows Servers. Deployment of assets maintains software images and asset recording. Testing new services/patches within Dev Environment prior to release. Administer and Support the business Telephony services. Configuring new systems and updating configurations on the Windows platform. Full training and support will be given for this role Working 5pm-8pm on a rotational basis.Requirements: Experience of IT support. Good knowledge of Desktop operating systems and Microsoft Office 365 / Apps.Benefits: 33 days holiday Medicash Scheme Pension Scheme Gym & Retail Discounts X2 Life Assurance Cycle to work schemeIf your looking for a new challenge and want to join a dynamic company we want to hear for you!Job Types: Permanent, Full-timeSalary: £22,000.00 per yearSchedule: Monday to FridayAbility to commute/relocate: Prescot: reliably commute or plan to relocate before starting work (required)Education: GCSE or equivalent (required)Experience: Customer service: 1 year (preferred) Technical support: 1 year (required)Work Location: In personReference ID: #HP

Lead IT Support EngineerAbout us: We are a dynamic distribution business with a desire to look after our customers. There is never a dull moment, and we are aggressively investing in developing our IT infrastructure and Support Team.The role: As we move from a single to a multi-site operation, we are now seeking to add an experienced Lead IT Support Engineer to work seamlessly with IT peers, and provide guidance to empower our small IT Support Team to address technical issues and work alongside colleagues on projects.This is an exciting environment for someone with a desire to provide system stewardship in maintaining hardware, servers, networks, and IT systems—and to be ‘hands on’ in tackling technical issues—whilst minimising downtime through proactive IT management and maintenance.The role requires a positive 'hands on' approach to ensure that the IT Support Team members deliver a quality service and exceed user satisfaction when responding to a wide range of internal software and hardware queries.The ideal candidate: As a successful candidate, you will be eager to transition into a lead position as part of our growing SME and to exhibit the foundations of strong leadership and people management skills. You will foster an outlook of growth and development for the IT Support Team members, and guide them to be proactive in providing solutions.Required Skills: Bachelor’s degree in IT or equivalent in a related field. Ability to foster growth in people management and leadership, demonstrating a commitment to developing and honing these essential capabilities. Microsoft dynamics GP, Cisco Routers and Firewall awareness (Firepower, standard switches - networking, ipv4, ipv6, vlans), MS Server Suite (especially exchange and server), Microsoft 365, good Security and AV understanding.Hours required: Typically, Monday-Friday, 9 am - 5:30 pm, with flexibility to provide out of hours and weekend hours as required.Over the last number of years Stephenson’s, an independent family business based in Stockport has expanded from a £12 to a £24+ million turnover company. We have been supplying the catering trade with equipment since 1868.If you are interested in to join Stephensons and help revolutionise IT - please click apply - No agencies pleaseJob Types: Permanent, Full-timeSalary: Up to £35,000.00 per yearBenefits: Company pension Cycle to work scheme Employee discount Free parking On-site parkingSchedule: 8 hour shift Monday to Friday Weekend availabilityAbility to commute/relocate: Stockport: reliably commute or plan to relocate before starting work (required)Education: A-Level or equivalent (preferred)Experience: Technical support: 2 years (required) Customer service: 1 year (preferred)Work authorisation: United Kingdom (required)Work Location: In person

Job Title: Junior IT Support EngineerAbout us:G2V Recruitment Group are a multi-brand recruitment business headquartered in the UK with offices across UK, mainland Europe and a growing presence in the US. The business is going through a period of high growth and is keen to offer a meaningful career to those that share a high-performance vision. The environment is fast-paced, dynamic and a fun place to work!The role:The ideal candidate will be responsible for providing technical assistance and support to our organization's end-users. This role involves troubleshooting hardware and software issues, assisting with network configurations, and ensuring the smooth operation of IT systems. If you have a passion for technology and a desire to grow your career in IT support, this is an excellent opportunity to start your journey. The role is fully office-based but there is occasional travel to sites in the UK, Europe and US to support office infrastructure. The scope of this may include Desktop or Office applications, Telephony and video conferencing or Sales or back-office applications.The person: You are a team player with the ability to work alone where necessary, and a keen learner. You have a real interest in hardware and software support, relishes a challenge and can logically solve problems. Great communication and customer service skills are a must, as is some experience of 1st line support tools and techniques. Basic knowledge of networking, Windows OS and Microsoft Office, Microsoft 365, Azure, Active Directory. You have excellent organisational skills, can prioritise work, finish what you start, manage your time, and follow up on actions.Experience: PC literate with a demonstratable aptitude to pick up new software packages and processes quickly. Experience in Office 365, Azure, Active Directory. Network experience would be a benefit. IT qualifications or equivalent expertise gained in work an advantage. Setup of new hardware (desktops, laptops, VoIP phones, printers) when required.We offer competitive salary packages along with benefits such as health insurance, paid time off, retirement plans, and opportunities for professional development. If you are a motivated individual with a passion for technology and providing excellent customer service, we encourage you to apply for this position.To apply, please submit your resume and cover letter detailing your relevant experience in IT support. Only qualified candidates will be contacted for an interview.Job Type: Full-timeSalary: £22,000.00-£26,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Free flu jabs Gym membership Health & wellbeing programme Life insurance Sick paySchedule: Monday to FridayAbility to commute/relocate: Manchester, M2 1EW: reliably commute or plan to relocate before starting work (required)Education: Bachelor's (preferred)Work Location: In personReference ID: CA1

Role: 1st Line IT Support Engineer - French Speaker Location: Blackburn, BB1 2FA – Office Based Contract: Full-Time Hours / Permanent Salary: £24,000- £26,000 Dependent on experience & Bonus Scheme Company: EG Group About the Role… Our IT Department is expanding and we have an opportunity available for a French Speaking 1st Line IT Support Engineer. In this role, you will be the first point of contact for IT support for our Head Office and sites in the UK & France. You will be responsible for logging, resolving and escalating support requests made via our ticketing system and answering / resolving phone calls made to the helpdesk. This is a telephone-based role that requires a high level of care and attention to detail. Duties & Responsibilities Providing user support via the phone & our ticketing system Configuring & building hardware Creating & troubleshooting of user profiles & mailboxes Diagnosis & resolution of a wide range of hardware issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony Escalating issues that cannot be resolved at entry level Communicating in both English & French This list is not exhaustive and may be added to or amended from time to time. Candidate Requirements Knowledge/experience of: AD, Windows, Office, Exchange Excellent Customer Service Skills Troubleshooting & Diagnostic skills An analytical approach to problem solving Good interpersonal skills Adaptability Fluent in French & English Benefits & Rewards Performance Based Bonus Scheme Employee Life Assurance EG Group Discounts - up to 15% off at our stores and food to go restaurants ASDA Discount Card – 10% off all ASDA stores EG Cares Benefits - exclusive discounts across 900 retailers Smart Health – 24/7 online GP access, health checks and health and wellbeing support Employee Assistance Programme – access to our Wellbeing Centre which offers emotional & practical support including free financial advice Learning & Development – access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career at EG Group Waterside Cafà - freshly prepared meals at affordable prices Free Secure Car Parking Dress Down Fridays Flexi-Time Prayer and Ablution Facilities Cycle to Work / Shower Facilities Sit / Stand Desk Facilities Work Anniversary Rewards Free Eye Test Who are EG Group? EG Group is one of the world’s leading independent convenience retailers with an extensive network of sites across international markets in the United Kingdom & Ireland, Continental Europe, Australia and the United States of America. Founded in 2001 by the Issa family with the acquisition of a single site in the UK, today the company is at the forefront of delivering an innovative approach to forecourt convenience retail. At EG Group, we pride ourselves on being recognised for our investment model, trading performance and more importantly, providing a best-in-class customer experience in Grocery & Merchandise, Foodservice and Fuel. Our transformational convenience retail business model has been built upon excellent relationships with an extensive portfolio of leading retail brands, and through strategic network acquisitions supported by a program of new-to-industry developments. Every day, our committed workforce tirelessly delivers our products and services to millions of customers alongside supporting the local communities in which we operate. Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.

Specialisation: Installation & Services Location: Blackburn Your Job Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. Initially office based, the role has the opportunity to develop further with on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. Open work environment with a flat organization. Internal and external training opportunities. Autonomy and room for initiative. Are you interested? Applications in writing to with Ref 2023TSEUK/BMS at the address below or by email to: [email protected] Why you and BMSvision? We like you to develop yourself: from in-depth trainings to new discoveries at international fairs. We like to grow with you: we understand that life happens, and we'll provide flexibility. We like you to enjoy yourself: the colleagues are nice to work with, but also nice to hang out with after work.

About The Role Are you captivated by cutting-edge networking? Does the realm of IT infrastructure and security fuel your curiosity? If you're nodding along, we have the perfect opportunity for you. Step into the role of an IT Network Engineer and solidify your place within our online retail community. Your expertise with Cisco Catalyst switches, Extreme Wireless solutions, Fortinet firewalls, SDWAN, and AWS will play a key role in making our digital projects run better and more securely. Here's What You Can Expect To Be Doing In this role, you'll leverage your proven experience as a Infrastructure Network Engineer to take charge of designing, implementing, and maintaining network infrastructure within a professional context. Your expertise in Cisco Catalyst, Extreme Wireless solutions, and Fortinet firewalls will be crucial in ensuring the network's effectiveness. If you come with experience in SDWAN solutions, that's a definite advantage we're seeking. Your proficiency in AWS networking services, including mastering VPC, subnetting, security groups, VPN, and Direct Connect, will be instrumental in integrating our systems. You'll dive deep into the nuances of network protocols, IP addressing, routing, VLANs, and subnetting to ensure seamless operations. Your familiarity with network security practices and firewall management will be an asset as you contribute to maintaining a secure network environment. When challenges arise, your adept troubleshooting and problem-solving skills will shine, enabling you to dissect complex network issues and offer effective solutions. Your role will be pivotal in our continuous efforts to optimize and streamline our network infrastructure. A Few Things About You Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field. Relevant certifications (e.g., CCNA, CCNP, Fortinet NSE, AWS Certified) will be advantageous. Proven experience as a Network Engineer with hands-on expertise in designing, implementing, and maintaining network infrastructure in a professional environment. Strong knowledge of Cisco Catalyst, Extreme Wireless solutions, and Fortinet firewalls. Experience with SDWAN solutions is highly desirable. Proficiency in AWS networking services such as VPC, subnetting, security groups, VPN, and Direct connect. In-depth understanding of network protocols, IP addressing, routing, VLANs, and subnetting. Experience in network security practices and firewall management. Strong troubleshooting and problem-solving skills with the ability to analyse complex network issues and provide effective solutions. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Proactive and self-motivated, with the ability to work independently and manage multiple projects simultaneously. Knowledge of online retail operations and e-commerce platforms is a plus. A Bit About Us When it comes to appliances and electricals, we’ve got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we’ve got those too). We’re known for helping our customers brilliantly - and it’s no different for AOers. We care about more than what’s on your CV, because together we can do extraordinary things. Our Benefits Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work. Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance. Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!) Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future. Be VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access! Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more. Discounts; exclusive discounts across our product range. Family leave; Enhanced Maternity, Paternity and Adoption leave. Making a difference; 2 fully paid days a year to donate your time to any charity of your choice. On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks! To see all our benefits and perks, visit our AO Benefits page.

Specialisation: Installation & Services Location: Blackburn Your Job Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. Initially office based, the role has the opportunity to develop further with on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. Open work environment with a flat organization. Internal and external training opportunities. Autonomy and room for initiative. Are you interested? Applications in writing to with Ref 2023TSEUK/BMS at the address below or by email to: [email protected]

Provide 1st / 2nd line remote and on-site support to clients Interact with technical and sales team members to complete tasks Skills Ability to follow processes and work under your own initiative Punctual, self-motivation with the ability to work alone or within a team A confident and professional manner and high customer service values Excellent written and verbal communication skills with the ability to explain technical matters to both technical and non-technical people Understanding of internet connectivity methods and cloud computing Strong troubleshooting of software and hardware issues Start Date Immediate Start - We are looking for a suitable person to start as soon as possible.

Senior IT Support Engineer Job details Posted 20 October 2023 Salary £32000 - £40000 per annum LocationBlackburn Job type Permanent Discipline Infrastructure ReferenceSS-6188-24 Contact NameShaquille Stephenson Job description Senior IT Support Engineer Blackburn £32,000 - £40,000 + Excellent Benefits Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues. Job Role Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents Maintain accurate documentation of system configurations, procedures, and troubleshooting guides Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation. Technical Experience: Experience in monitoring and maintaining systems and networks Proven experience as a 2nd/3rd Line IT Engineer or similar senior technical role Ability to prioritise and manage multiple tickets Experience with Installation and configuration of systems Experience in diagnosing faults on both hardware and software Experience in solving technical and application issues by phone, email or in person

Provide technical support to customers and colleaguesAssist with the launch of new products in line with Sales and Supply Chain plansProvide technical and design improvements to current products for MarketingProviding drawings and technical information for use in ProductionProvide technical details for customers using our CAD services/filesSupport Production with technical support and adviceGeneration of 3D models using SolidWorks, working with component parts as well as managing large assemblies and ensuring all drawings follow business standardsBuild, manage and complete all CAD drawings as requiredStrong customer focusMechanical Engineering Degree or HNC/HND in Mechanical Engineering or equivalentProficient in the use of 3D CAD software Solidworks, 3D modelling and rendering

Develop the concept through artistic impression via CAD design to CNC programCreate programming data for the CNC router in order to manufacture component parts.Responsible for transferring the CAD design to a CNC programGenerate product specifications and data to give support for Sales, Marketing and Supply Chain.Work closely with technical servicesProvide product specification BOM's and detailed information in support of Production, Sales and Marketing.Monitor manufacturing methods and materials in order to improve quality and efficiency of production.Update previous 2D drawings to Solid worksReview current designs and develop existing products.To carry out any other duties as may be reasonably requested in line with the business need.Ensuring key data, programs and designs are updated and made available for customer / internal sales review as required. All data backed up to prevent loss or restore due to accidental change.Develop an understanding of the BoM structure within the companies MRP system and be able to maintain BoM's at a basic level A successful CAD Design Engineer should have:Qualification in industrial / product design ideally at degree level.Experience of Solid works with Camwork or Alpha Cam.Excellent communication skills to both technical and non-technical internal / external customers.Working knowledge of ISO9001: 205 would be desirable.Evidence of testing and proving new ideas/ concepts.Strong Time management to deliver on agreed completion dates.

About usClever IT is a growing company committed and motivated in providing first class IT support and solutions to businesses throughout the UK.We are looking to appoint an enthusiastic, commercially aware Senior Technician to join our friendly and dynamic support team providing on site and remote IT Support to our customer base.Duties and Responsibilities Providing 2nd/3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company’s ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure swift resolution at both technical and end user level Maintain elevated levels of customer service for all support queries. Maintain accurate resolution documentation in our knowledge base repositories Train and mentoring our 1st line team to ensure a build-up of their knowledge Liaise with 3rd party solution providers and develop excellent working relationships Proactively involved in the planning and delivery of projects, remaining adaptable to the needs of the project. Attend customer sites and committing repairs/new installations of equipment such as Firewalls, Servers, Workstations.Person SpecificationThe successful candidate will be comfortable working as part of a team and on their own using their own initiativeTwo year’s equivalent work experience within an IT Support / Managed Service Provider environment.Be able to remain calm under pressureExcellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changesHave strong interpersonal skills enabling good verbal and written communicationStrong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneouslyBe flexible in their approach to travel and projects undertakenBe driven to learn new tech and self-improveUnderstanding of ITIL best practiceTechnical SkillsEssential A full UK driving licence Microsoft Windows Strong working knowledge of Windows Server Environments DNS and DHCP Deep working knowledge of Active Directory etc. Ability to recognise when an AD is not set up as it should be and suggest changes Continuous improvement work Desktop OS, Windows 7/8/10/11 Remote Desktop Services experience such as VDI Good understanding of network infrastructure Design and implementation of server infrastructure + upgrade experience Microsoft 365 Google Workspace Microsoft Azure Familiarity with Firewalls, configuration and installation.Desirable Familiarity with Autotask PSA, RMM Knowledge of ESET Anti-Malware solutions Macintosh support and deployment Familiarity with Fortinet Firewalls Strong working Knowledge of ESET technologies.Additional Benefits of the Opportunity Modern office close to motorway links Health Shield Challenging and progressive position supporting customers across the UK Very competitive pence per mile rate on travelJob Types: Full-time, PermanentSalary: competitive salaryWork remotely NoJob Types: Permanent, Full-timeSalary: £26,000.00-£32,000.00 per yearBenefits: Company pensionSchedule: Monday to FridayEducation: GCSE or equivalent (preferred)Experience: IT Support: 2 years (required) MSP: 2 years (required)Work authorisation: United Kingdom (required)Work Location: In person

Job Title: Junior IT Support EngineerAbout us:G2V Recruitment Group are a multi-brand recruitment business headquartered in the UK with offices across UK, mainland Europe and a growing presence in the US. The business is going through a period of high growth and is keen to offer a meaningful career to those that share a high-performance vision. The environment is fast-paced, dynamic and a fun place to work!The role:The ideal candidate will be responsible for providing technical assistance and support to our organization's end-users. This role involves troubleshooting hardware and software issues, assisting with network configurations, and ensuring the smooth operation of IT systems. If you have a passion for technology and a desire to grow your career in IT support, this is an excellent opportunity to start your journey. The role is fully office-based but there is occasional travel to sites in the UK, Europe and US to support office infrastructure. The scope of this may include Desktop or Office applications, Telephony and video conferencing or Sales or back-office applications.The person: You are a team player with the ability to work alone where necessary, and a keen learner. You have a real interest in hardware and software support, relishes a challenge and can logically solve problems. Great communication and customer service skills are a must, as is some experience of 1st line support tools and techniques. Basic knowledge of networking, Windows OS and Microsoft Office, Microsoft 365, Azure, Active Directory. You have excellent organisational skills, can prioritise work, finish what you start, manage your time, and follow up on actions.Experience: PC literate with a demonstratable aptitude to pick up new software packages and processes quickly. Experience in Office 365, Azure, Active Directory. Network experience would be a benefit. IT qualifications or equivalent expertise gained in work an advantage. Setup of new hardware (desktops, laptops, VoIP phones, printers) when required.We offer competitive salary packages along with benefits such as health insurance, paid time off, retirement plans, and opportunities for professional development. If you are a motivated individual with a passion for technology and providing excellent customer service, we encourage you to apply for this position.To apply, please submit your resume and cover letter detailing your relevant experience in IT support. Only qualified candidates will be contacted for an interview.Job Type: Full-timeSalary: £22,000.00-£26,000.00 per yearBenefits: Company events Company pension Cycle to work scheme Free flu jabs Gym membership Health & wellbeing programme Life insurance Sick paySchedule: Monday to FridayAbility to commute/relocate: Manchester, M2 1EW: reliably commute or plan to relocate before starting work (required)Education: Bachelor's (preferred)Work Location: In personReference ID: CA1

GPS Telecoms Ltd.ICT System Network EngineerSalary - £30,000.00 to £40,000.00 per annum depending on experience.Job DescriptionAs a leading telecommunication company, we are looking to expand our IT team by recruiting an ICT System Network Engineer to join the business. The role will be based within the UK in our Cheshire office near Frodsham and Runcorn (less than 1 minute off junction 12 M56).Working as part of the 'Service Management' team providing 1st, 2nd and 3rd level end user support (internal users and external customers) plus system support on the portfolio of all technical solutions we provide across multiply countries and offices. Design and deliver of end to end solutions, using a variety of Microsoft cloud, connectivity & telephony as well as Bespoke/Integration.The ideal person will be highly resilient, able to remain calm and stable under pressure and have excellent interpersonal skills to provide support for our internal and external end users and applications investigating troubleshooting & resolving issues, assist in upskilling current team members plus work with our Director of Technology developing further capabilities to support an expanding ICT offering to customers.Job Purpose:· To provide 1st, 2nd and 3rd Level end user and system support on the portfolio of all technical solutions provided to the internal user’s base and all supported clients. The communication with the users needing support will be either direct, remote access, e-mail or by the telephone.· The post will require close daily contact with the other members of the team for guidance, upskilling and development.· Install and configure network switches, routers, Wi-Fi networks and firewalls.· Set up & Support clients with applications such as Microsoft 365.· Install and administrate servers, laptops and PCs including operating systems and applications.· Configure and administrate of the Network Attached Storage (NAS) data appliances.· Perform system backups and recovery.· Configure and maintain the company's network and server infrastructure operating systems to comply with corporate polices.· Provide support in Project Management and Delivery from a Solution design, peer review & client liaison perspective. Resolving technical problems as they arise.· Supporting Sales Consultants. Creating proposals and quotations. Pre-Sales activities for Bespoke & Integration Practice.· Provisioning of VoIP telephone solutions.Assist in developing both internal and our client’s IT policies and directives:· Maintaining the security and integrity of the company's IT systems.· Maintain accurate departmental / client records, including hardware assets and software licenses.· Ensure that software license terms are not breached.Experience & proven hands-on knowledge:· Managing end users (includes MACD; move, add, change & delete) with local PC configurations.· Understand and working knowledge looking after LAN’s, WAN’s WLAN’s.· Configuring DHCP and DNS.· Understand the setup and maintenance of network cabling and rack design in the office. Including the configuration of switches and routers.· management of network-related incidents and service requests (network including LAN, ADSL, FTTC, FTTP, ETHERNET, ECT).· Setting up and configure all types of desktop end-user equipment and keep the asset management database up to date.· Virtualisation software (Hyper-V) - using/managing VMs.· Enterprise server operating systems (OS) (Windows Server 2012R2& Linux).· Microsoft 365, exchange on-line, SharePoint and Azure.· NAS - monitoring and storage assignments.· Network design and implementation including Installation of CAT 6 networks (installing structured cabling).· Natural aptitude for troubleshooting and problem solving, with the ability to resolve network issues of varying complexity.Qualities and Skills Required:· Excellent written and spoken English.· Commercial awareness.· Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). ‘Change, Incident & Problem management.’· Highly focused on attention to detail and quality orientation.· Creative and lateral thinking, idea generating for process improvement and able to implement.· Ability to work on multiple tasks in isolation and within a team.· Highly resilient, remaining calm and stable under pressure.· Excellent communication and interpersonal skills.· A positive and proactive attitude.· A flexible approach and enthusiastic manner.· Willing and able to travel to other locations when required· Identifies new areas and business processes where Office 365 could be deployed while developing and manages an auditing process for the Office 365 ecosystem for both internal and external customers.Job Type: Full-timeSalary: £30,000.00-£40,000.00 per yearBenefits: Employee discount Free parking On-site parkingSchedule: Monday to FridayAbility to commute/relocate: Runcorn: reliably commute or plan to relocate before starting work (required)Work Location: In personReference ID: GPSICTSNE002

Specialisation: Installation & Services Location: Blackburn Your Job Project Management and Technical support for all products covering: Responding to customer support requests via phone, email and support tickets. Testing new software for release to customers. Installing software via remote connection and during site visits to customers. The Project Management role includes on-site work commissioning new systems in UK and abroad, training customers and providing sales support for new business. Your profile The position is open for entry-level or experienced candidates (preferably with MES or general manufacturing experience). Self-motivated and able to work in a team environment as well as individually. Offering good inter-personal skills. Able to travel frequently within UK and abroad. Possess good technical understanding. Familiar with Microsoft operating systems and Office applications. Additional experience Training will be provided however experience or knowledge in any of the following areas will be of benefit towards your application: Manufacturing: textiles (e.g. spinning/weaving/knitting), plastics (e.g. injection molding, extrusion, thermoforming). IT skills: networking, databases (Oracle/SQL Server), Microsoft Windows Server OS, XML, HTML, SQL, Power BI, Cloud Systems, virtualization, scripting. Additional foreign languages. We offer An international environment with a highly technical product range. An open work environment with a flat organization, helpful colleagues and accessible managers. Excellent career development opportunities. An attractive benefits package. Autonomy and room for initiative. Internal and external training to maintain and improve your skills. Full product familiarization and corporate induction. Are you interested? Please email your application with reference 2023TSEUK/BMS to [email protected]. Your application will be treated in strict confidence. Why you and BMSvision? We like you to develop yourself: from in-depth trainings to new discoveries at international fairs. We like to grow with you: we understand that life happens, and we'll provide flexibility. We like you to enjoy yourself: the colleagues are nice to work with, but also nice to hang out with after work.