Overview of salaries statistics of the profession "Tooling Engineer in UK"

Title: IT Service Management Process Engineer The role of the IT Service Management Process Engineer is to manage, govern and improve the processes, products and integration of the ITSM toolset deployed within Agilisys and our clients' environments. The role will define the behaviour of these systems and prioritise development and enhancements to align with existing commitments to internal and external stakeholders. Location: North West Preferred, Flexible UK, (Hybrid - there may on occasion be an element of travel within the UK and overnight stays can be expected) The way we work reflects the values at the heart of our business: Partnership, we become one team and family with organisations, helping them to navigate change and stay agile. Integrity, our people really care, going beyond the brief to make change happen for organisations and citizens. Innovation, we bring together the right technologies and services to design solutions that work. Passion, we are passionate about — and dedicated to — public services and improving people's lives. How will you spend your days? Reporting to the Head of Strategy & Design, you will work collaboratively with relevant stakeholders to implement ITSM changes successfully, managing the pipeline of IT change ensuring stakeholder engagement and minimising the potential for a negative impact to IT Shared Services. The role is responsible for governing and coordinating key aspects of requests for improvement to the ITSM tooling and processes and the contractual obligations to the clients and manage this through the whole development and operational lifecycle. The role will also own the relationship with the ITSM tool vendors and manage enhancements and updates from those third partis in addition to the internal change management. The IT Service Management Process Engineer will act as the gatekeeper for improvements entering operational support and establish the underpinning procedures and governance in line and collaboration with the other service management team leads. Key Role Deliverables Manage the operation and enhancement of the ITSM tools and the integrations both upstream (capturing environment data and downstream (reporting and analytics) Manage the relationship with the ITSM tool vendors and ensure that Agilisys maximises the value of the tools and their improvement. Work with the service desk and operational teams to review and improve the operation of the ITSM tool Manage customisations and other changes to the ITSM tool chain. Create effective documentation and training material around use of the tools. How will you stand out? An independent and confident individual with the ability to work alone and in a high-pressure environment for long periods. Experience of working with internal business and external stakeholders at all levels. Strong communication skills and the ability to articulate IT change delivery and impact across the business. A good understanding of ITIL Service management roles and documentation – and ideally have experience of Hornbill and ServiceNow Experience with IT support in a corporate environment. A strong understanding of the Project Lifecycle and experience working on complex and multiple simultaneous IT projects. The ability to review and produce reporting. Excellent communication and stakeholder management skills. Evidence of successfully transitioning services from build environments into operation. In-depth knowledge of service delivery life cycles, methodologies, and tools. Ability to identify technical and business risk and effective mitigation planning. Previous experience of working within a Service Transition role. Strong knowledge of project lifecycle, working with project managers in transitioning services into live. Ability to facilitate focused meetings and manage any conflicts to an acceptable resolution, showing agility and the ability to be creative. Excellent written and oral communication skills. Sense of thoroughness and initiative. What we can offer you: This role will offer exposure to the right mix of challenges, within a culture that promotes continuous learning and development. Benefits include: Enhanced Pension Scheme Health Insurance Life Assurance Access to exclusive discounts and offers through the company's "Perks at Work" scheme 25 days annual leave (with the option to buy more) Process Simply submit your CV. We invest in our recruitment process to ensure we attract the very best talent. Individuals seeking employment at Agilisys must note that we see diversity as something that creates a better workplace and delivers better outcomes. As such, we are keen to maximise the diversity of our workforce and actively encourage applications from all. By submitting your CV, you understand that we have a legitimate interest to use your personal data for the purposes of assessing your eligibility for this role. This means that we may use your personal data to contact you to discuss your CV or arrange an interview or transfer your CV to the hiring manager(s) of the role you have applied for. You can ask us at any time to remove your CV from our database by emailing [email protected] – but please note that this means we will no longer consider you for the role you have applied for. You can review our privacy policy here.

As the Multi-Skilled Engineer, you will be responsible for reactive & planned preventative maintenance on a range of electrical automated equipment, as well as mechanical equipment, alongside supporting the installation & commission of new equipment. As well as:Key Responsibilities:Work closely with the Engineering Manager and Maintenance Planner to ensure safe, timely and effective completion of on-site reactive and planned preventative engineering and maintenance duties, liaising with the relevant departments to minimise downtimeUse skills to complete electrical and mechanical maintenance and repair activities across a range of equipment, including bulk handling systems, automated transport systems, and automated filling systemsSupport maintenance shutdowns and project work as requiredWork towards achieving Engineering and site level KPIs to reduce site downtimeThis is a Days Based, Monday to Friday positionYou will be a maintenance engineer/technician (ideally, electrically biased), with experience working in a manufacturing environment, as well as:Relevant engineering qualification (electrical or mechanical), e.g. NVQ level 3 or equivalentExperience of electrical and mechanical maintenance/repair of a wide range of equipmentGood understanding of Health & SafetyExcellent communication and interpersonal skillsGood attention to detail

Key Responsibilities: Conduct comprehensive UPS system installations, maintenance, and emergency repairs. Troubleshoot complex technical issues, promoting a high first-time fix rate. Foster strong relationships with customers, understanding and anticipating their needs. Identify and seize opportunities to expand service offerings and enhance business growth. Regularly evaluate health and safety practices, aiming to eliminate risks and incidents. Maintain detailed records and reports, ensuring accuracy and timely submission. Travel across the M25 and M4 corridors, with occasional national trips, providing expert field support.Ideal Candidate: Educational Background: Holds an HNC/HND in Electrical/Electronics Engineering or an equivalent technical qualification.️ Experience: At least two years of hands-on experience with UPS systems and power electronics, with a deep understanding of Medium Voltage applications. Problem-Solving Skills: Demonstrated ability to troubleshoot and solve complex technical issues effectively. Customer Service: Excellent relationship-building skills with a focus on delivering high-quality service to customers. Time Management: Well-organised with the ability to manage time efficiently and work under pressure. Travel Readiness: Possesses a clean driving licence and is willing to travel extensively, mainly across the M25 and M4 corridors, with occasional national travel. Technical Proficiency: Skilled in using Microsoft Office and possessing strong administrative capabilities. Continuous Learning: A strong commitment to personal and professional development. Cross-Skilled Candidates: Open to electrical/electronic engineers from different sectors looking to develop a specialised UPS skill-set, with comprehensive training provided.This profile captures the essential qualifications, skills, and traits that make up the ideal candidate for the UPS Field Service Engineer role.

Network Engineer Job Req ID: 25562 Posting Date: 7 Nov 2023 Function: Customer Service Location: 1 Braham Street, London, United Kingdom Salary: Competitive + benefits UK based, with occasional travel required to London and Edinburgh If successful you will be required to go through our customers pre employment check this includes a Financial criminal check Why this job matters You will have the opportunity to work in fast paced agile financial services environment Champion Service improvements to continually and consistently improve quality and customer satisfaction with IT services Contribute to our clients vision and strategy What you’ll be doing Able to operate and work within Agile methodologies (Scrum / Kanban) and using industry standard tooling (such as Jira) Communicate and collaborate across multiple disciplines and stakeholders. Develop and operate systems and applications that provide core network services. Participate in service projects, architecture and planning for core network services. Support for network service design and troubleshooting. Identify service and cost improvement opportunities to make platform operations more efficient Contribute to Network Services’ budgetary submissions for lifecycle and risk, addressing activities such as lifecycle management and the service improvement plan Work collaboratively with the hosting services platform, security and business teams to ensure that NTMS changes are deployed effectively and efficiently Provide escalation support to the Network Operations team as required 3 shifts will cover 7am to 7pm, Monday to Friday. o Early shift – 7am-3pm o Regular shift – 9am-5pm o Late shift – 11am-7pm On-call rotas may be required to cover some out of hours periods (at the individual’s discretion) Out of hours work will be on an overtime basis (at the individual’s discretion). What we are looking for Operate in a flexible DevOps environment as directed by Financial Banking that replaces traditional Operations, Projects and Engineering disciplines Solid customer relationship management – ability to work with all levels Strong people skills – identify and highlight the positives to deliver world class customer service Strong understanding and appreciation of the relationship between BT and our customers Solid grasp of emerging tech cloud-based security elements. Behave as the conscious of the customer whilst protecting the BT and Financial banking brand and driving improvements Tenacious with a strong ability to persuade and influence client and stakeholder relationships Experience of working in the financial and banking sector preferred but not essential F5 Certified Technology Specialist - LTM/ASM (301/303) - Required - GTM/DNS (302) - required - APM (304) - Required Experience of working in complex Network security environment with multiple vendors - Cisco, Checkpoint, F5 - Required Knowledge of ServiceNow - Desirable Experience you would be expected to have Extensive experience of working in complex Network security Incident and problem management experience Experience driving efficiencies in change and incident management Strong communication and collaboration skills, and experience managing by influence A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

We are currently recruiting for an electro-mechanical field service engineer to cross train as a retail IT and weighing scale engineer to work for an international manufacturer. Customers include supermarket chains, independent butchers and grocers. The Role: The successful candidate will be required to provide service to a prestigious retail customer base. The tasks and services assigned will be to diagnose, maintain, fix, swap or install IT hardware and similar equipment. Full product training, documentation and support will be provided to the successful candidate. Experience Required: Any electro-mechanical engineering skills are considered as full training is provided e.g. vending, white goods, EPOS, ATM, parking, printer etc Have strong IT knowledge Reside within the North London area Working Hours: 37.5 hours Monday - Friday 1 week in 3 on call including weekends to 10pm - day off in lieu given the following week The Package ££28,163.63 with London weighting = £30,163.63. 26 days annual leave + bank holidays Employer enhanced, contributed company pension scheme Permitted private use of company car Share this job: Apply now

Role Responsibility The IT Security Operations Team are responsible for managing, maintaining and monitoring Selfridges IT security tooling, enforcing security policies and ensuring that the Selfridges estate is secure. Security incident response, including identification of infrastructure related security incidents. Assessing, investigating and remediating security vulnerabilities. Monitoring & auditing system access. Maintaining security risk register. Facilitating regular Penetration and Vulnerability testing with 3rd parties. Managing security remediation activity, internally and with 3rd parties. Investigating and Reporting on Data Loss Prevention alerts. Investigating and Reporting on Intrusion Detection and Prevention alerts. Maintaining a robust certificate and key management framework. Security audits. Developing, reviewing and implementing security tooling to enable policy enforcement. The Ideal Candidate The Ideal Candidate Personal Attributes/ Behavioural Skills Skilled in problem diagnosis and resolution. Excellent communication and interpersonal skills. Customer focused. Ability to work autonomously or collaboratively. Strong sense of ownership and ability to follow tasks through to completion. Broad functional and process knowledge. Strong analytical skills and decision-making skills. Excellent planning and organisation skills. Excellent business writing, presentation and facilitation skills. Qualifications/ Training Educated to degree level or similar (Security+). Knowledge of IT security best practices. Knowledge of hacking tactics & techniques. Knowledge of encryption technologies. Knowledge of ITIL v3 and experience of working in an ITIL environment. Experience Prior experience in a similar role or experience in a security adjacent role. Process and procedure experience (development and implementation). Experience of operating with a high level of autonomy and the ability to manage others to ensure delivery to agreed timescales, with a focus on resolution of support issues in a timely manner. Operational experience of security authentication and entitlement. Technical Skills Essential Product Knowledge: MS Windows, MacOS and RHEL operating systems – MS Exchange or O365. SPAM filter solutions. Intrusion detection/prevention systems (IDS/IPS). MS Active Directory. Secure gateway technologies. Content filtering solutions. Content delivery networks. Vulnerability management solutions. CrowdStrike endpoint protection / Microsoft security essentials. Understanding of security methodologies and countermeasures. Data loss prevention (DLP). Networking and firewalls. SIEM and threat detection tooling. Knowledge of PCI / NIST / GDPR. Desirable Product Knowledge: Zscaler. Mimecast. Cloudflare. Qualys. Palo Alto firewalls. AWS cloud security. – Single Sign On / Multi-Factor processes. Hacking tactics and techniques. This job is a brilliant opportunity to join a close-knit team who are incredibly passionate. If you’re looking to come into a new role and make a real impact, this will be perfect for you. About the Company Rewards and benefits Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working Generous annual leave that increases with length of service Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies Defined pension contribution scheme Generous bonus and/or commission scheme Enviable team member discount including sale previews and double discount days Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment Subsidised gym memberships A sustainable car salary sacrifice scheme (subject to eligibility criteria) Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance Access to a wide range of training programmes to help your career development Read on to find out how you can play your part in Reinventing Retail… Everyone is welcome Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. We are leading with purpose to not only increase the visibility and recognition of under-represented talent within our organisation, but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all. To ensure every feels welcome, we offer support at every stage of the application and interview process. Should you need it, please let your recruitment contact know and they will be more than happy to help. Our awards cabinet We’re not ones to brag, but since you asked...Selfridges has won the award for The World’s Best Department Store an unprecedented four times at the IGDS awards, with an additional award for the Best Sustainability Campaign. We were also recognised as a ‘Best 25 Big Company to Work For 2020’ as awarded by The Sunday Times. Selfridges Salary Competitive plus benefits Job Reference selfridges/TP/315448/4670 Contract Type Permanent Closing Date 15 December, 2023 Job Category IT Location London, United Kingdom 15 November, 2023

Vacancy type Current vacancies Profession IT Location London Description This role sits within the Central IT Group and in our 2nd Line Team, reporting into the Group IT Operations Director. You will strengthen a team currently of two, who are both based in our Manchester Studio. You will be working with a lively, warm team of eight in BDP’s largest studio based in London, neighbouring staff from a wide range of BDP’s in-house professions. We take great pride in our work and the foundation we provide to BDP London and beyond. Our London studio is an excellent place to work and has called Clerkenwell home for the last 20+ years; it is home to 400+ staff with social clubs ranging from football to board games. Key responsibility of role: As a 2nd Line Support Engineer, you will be an integral part of BDP’s global IT Operations team and will collaborate with colleagues in London, Manchester, and Toronto. You will work closely with our 1st and 3rd Line Engineers to deliver excellent, proactive support to staff across all BDP Studios, within SLA. Main duties Resolve incidents and requests, across our two current ticketing platforms, within SLA. Offer guidance to 1st Line Engineers to aid initial triage and to ensure customer satisfaction. Escalate issues to the 3rd Line team in a clear, consistent manner. Monitor BDP’s global network using industry standard tooling. Create, update and maintain documentation within our IT knowledge base. Identify recurring issues and ticketing trends, reporting them into the Group IT Operations Director. Provide support to colleagues in other teams within the Central IT Group, ensuring queries are progressed and issues are recorded in our ticketing system. Contribute to the improvement of the IT service we offer, identifying where efficiency can be improved. Assist in the completion of projects, when required, working with our 3rd Line team. The person We are looking for someone with excellent people skills, who can communicate at all levels, work within a team and is happy to share experience and knowledge. Skills required You should have excellent customer service skills and should feel confident asking questions. You will be punctual and an excellent ambassador for IT. Excellent written and verbal communication skills. Excellent ability to work within a team, at times independently, responding to and handling tickets. Strong understanding of both Microsoft Windows desktop and server operating systems. Experience working with Active Directory, Azure Active Directory (Entra), DNS, DHCP, LAN and WAN. ITIL certification is desired, but not essential. An understanding of PowerShell, SSO, automation, phishing, SCIM, application packaging and application deployment are all desirable but are in no way essential. Additional requirements Due to the nature of some of our projects, the successful candidate would be required to undergo a security clearance process and therefore you will be required to have at least 3 years UK residency within the last 5 years. We will also need to confirm your employment/ educational history over the last 3 years to qualify. To apply To apply for this role, please click on the apply button below, you will then need to complete the online application form, please ensure that you attach a copy of your CV, salary expectations and a cover letter that outlines their experience in fulfilling the above job description. BDP is actively fostering an inclusive organisation where people can be themselves and everyone has a sense of belonging. We want our teams to be diverse at every level, reflecting the communities we design for. As designers, we will create spaces for all that promote equity, wellbeing, and participation within the built environment. We actively encourage people from a variety of backgrounds with different skills, professional and life experiences, to join us and help us to achieve our aspirations. We also welcome applications from candidates who wish to work flexibly. BDP is an equal opportunity employer. No agencies or third-party applications will be accepted

Perform regular equipment checks and preventative maintenance.Identify and diagnose equipment faults, implementing immediate fixes where possible.Work collaboratively with the production team to ensure smooth operation.Develop and implement plans to improve equipment efficiency and reduce downtime.Adhere to health and safety regulations at all times.Contribute to continuous improvement initiatives within the engineering department.Provide technical support to other departments as required.Understand and operate production equipment and CIP procedures to provide operator cover to an absolute minimum Shift Pattern: Monday - FridayDays (Moving to a Double Days Shift)A successful Maintenance Engineer/Technician, ideally working within a fast-paced manufacturing environment, as well as:A recognised Engineering qualification (Mechanical, Electrical or Multi-Skilled Engineering).Strong knowledge of mechanical systemsExcellent problem-solving skills.Strong interpersonal skills, with the ability to work well in a team.A commitment to continuous improvementgood understanding of Health & Safety in the work place

Lead New Product Development (NPD) projects within the value stream, ensuring tasks are completed on schedule.Conduct machine design reviews to spot issues early, aiming for a "no-fault forward" approach.Optimize manufacturing processes to improve product quality and reduce cycle times where possible.Support equipment and tooling improvements using internal resources and external vendors.Use CAD to design tooling for process improvements.Follow milestone processes for NPD/Process Improvement projects and coordinate Engineering Sample Lots (ESL) and Manufacturing Sample Lots (MSL).Ensure all Engineering and New Product/Process development follow the "Quality Always" program, in collaboration with facility and corporate Quality teams, to comply with the Production Part Approval Process (PPAP).Manage and deliver engineering projects within designated value streams.Identify and define material and process productivity projects.Apply lean manufacturing concepts and the DMAIC process to drive improvements.Optimize plant layout, production lines, and machine operations to eliminate bottlenecks and improve value stream performance.Support the Total Productive Maintenance (TPM) program by implementing the 8 pillars in each value stream.Adhere to the 5S strategy.A successful Process Engineer should have:Six Sigma Green Belt desirable Strong written/verbal communication skills with the ability to produce Standard Operating Procedures and technical reports to required standard Strong IT skills including Word, Excel, PowerPoint and general engineering/manufacturing software such as CAD/CAM (Autodesk Fusion, Inventor, AutoCAD, Solidwors, CREO etc.)Excellent Problem Solver with a good understanding of Root Cause Analysis methodologies such as DMAIC, 8D, 5-Why etc.Good understanding of Design for Manufacture principles within injection moulding and ability to design and manufacture machine and assembly Jigs/Fixtures and associated tooling.Excellent understanding of Total Productive Maintenance principles