Overview of salaries statistics of the profession "Civil Engineer in UK"

Job Title: Living Well Network Support WorkerSalary: £21,730 - £23,177Responsible To: CEO Wigan and Leigh Carers CentreAccountable To: Operational Manager – Living Well Team (GMMH)Hours of Work: Full & Part time hours will be considered to meet the needs of the locality. Predominantly Monday to Friday 9am till 5pm however there may be a requirement to work outside of those hours to meet the needs of the service. Full & Part time hours will be considered.Job SummaryWe are looking for an enthusiastic and motivated Network Support Worker (NSW) to work in a new community mental health service in Wigan, called Living Well (LW). The LW Service will enable timely access to mental health services and support when people need it most and provide support for people closer to their home community who might not traditionally meet the threshold or criteria of existing mental health services. You will work as part of the Living Well team which will include voluntary sector organisations, mental health professionals, peer workers and volunteers from across Wigan.In this role you will be a key member of the team. Your primary role will be working in one of the seven spoke teams which are based in communities across the borough of Wigan. You will be pro-actively supporting people who access the service who have additional support needs as individuals and as part of their own family network.The duties and responsibilities of this innovative post have been assessed as levels of competence up to and including NVQ Level II (or equivalent) in ‘Health and Social Care’ which reflects the skills and knowledge required to satisfactorily perform the duties of the post.You will be supported by a variety of your own peers, managers and leadership both within your hosting VCFSE organisation and by members of the GMMH leadership team including a team leader, operational programme manager and clinical lead. You will have access to numerous training and development opportunities within the NHS Trust and host organisation.The Wigan Living Well Service will be a proactive compassionately led, trauma informed, and recovery focused. Living Well has co-produced key values and principles that all staff and peers share. As a result, our model is humanistic and person-centred. Our core values are based on creating open, honest, safe spaces and conversations where all people’s strengths are valued.Main Duties1. To provide practical and emotional support for people accessing the Living Well service, their identified carers, family members or wider support networks.2. To provide flexible support to carers, family members and the wider support network to assist in alleviating distress when they are dealing with complex or stressful situations i.e. enable carer, family member or wider support network to leave the caring situation for short periods, and/or supporting the carer, family member or wider support network in visits to health appointments relating to the service user.3. To act as an informal advocate on behalf of the person and their network.4. To provide signposting and coordination support if relevant and appropriate.5. To participate in a duty/rota with the wider Living Well team of initiating contact with service users and their wider Network when required.6. To have knowledge of and keep up to date with local services available and how to access them, to support service users, their carers, family members and wider support networks.7. To signpost people accessing the service, their carers, family members and wider support networks to self-help, community groups and activities. To reduce social isolation of carers, family members or wider support networks and encourage support through individual interventions, joint working, group activities and workshops.8. Ensure carers are aware of their full benefit entitlement and tax credits referring to specialist advice services (eg. CAB/ W&L Carers Centre) if necessary.9. To liaise with Local Authority, healthcare, housing services and voluntary sector agencies in developing systems for exchanging information between services and carers, family members and wider support networks and have awareness of the personalisation agenda.10. To maintain up to date and accurate records in accordance with organisational policy and in line with the requirements of the LW model.11. undertake any other duties in order to meet personal, team and organisational objectives following consultation with the manager. .General1. Be familiar and comply with organisational policies and procedures.2. Attend relevant meetings and staff development training as and when appropriate.3. Participate in supervision.Develop and maintain healthy communication with all members of the LW Team4. Participate in and achieve competence in mandatory training relevant to the post e.g.,Breakaway, moving and handling.Health and Safety1. The job holder will observe the organisations health and safety instructions, standing financial instructions and other workplace statutory and regulatory requirements and attend appropriate training.2. The post holder will take reasonable care of his / her own health and safety at work and the health and safety of colleagues, service users and others in the workplace.3. The post holder will report all accidents, incidents or omissions to his / her line manager and complete appropriate electronic or paper records of occurrences.Standard Requirements –Confidentiality:The post holder must maintain the confidentiality of information about people using the service, their carers, family members or wider support networks, colleagues and service business in accordance with relevant legislation such as the Data Protection Act. A disclosure to any unauthorised person is a serious disciplinary offence.Equal Opportunities Promote the concepts of opportunity and managing diversity.Disclosure of Criminal Background This post is exempt from the Rehabilitation of Offenders Act 1974, therefore the successful applicant will be required to undertake a criminal records bureau disclosure prior to commencing work. Having a criminal record will not necessarily bar you from working in this post.SummaryThis job description is an outline of the key tasks and responsibilities of the post and is not intended as an exhaustive list. The post may change over time to reflect the changing needs of the service. The job description will be reviewed regularly and updated as appropriate following agreement between the postholder and Line Manager.Job Types: Permanent, Full-timePay: £21,730.00 per yearBenefits: Company pensionSchedule: Monday to FridayWork Location: Hybrid remote in Wigan

Network Engineer Location: Manchester Competitive Salary & Package (Dependent on Experience) Career Level: Senior Analyst or Consultant Flexibility and mobility are required to deliver this to deliver the first-class services we are known for. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. “Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: You be required to perform “Business as usual” or Project implementations including design, build and system deployments, including troubleshooting, security and configuration changes. Join Accenture Technology and you will become part of the largest and most diverse group of business operations specialists in the world. You will be part of a team which implements public and private cloud technologies and builds and transforms client infrastructure services. The sheer variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This may either be based from a multi-client delivery centre or at client sites for extended period of times when required. In our team we are seeking an experienced Network Engineer with: Solid grasp of network routing and switching, especially in CISCO technologies Working knowledge of networking protocols and an understanding of EIGRP, BGP, and IP multicast. Management of LAN/WAN and Wireless LAN environments including device protocols and communication standards, such as Cisco or Fortinet Administration of Firewall systems such as FortiGate, Palo Alto Juniper, Checkpoint or Cisco Knowledge of Load balancer solutions VPN and Remote Access solutions Associate level Network certification (CC, JNCIA or equivalent) Solid understanding of Implementing and supporting large corporate or data centre networks preferably in a multi-client, service provider environment. Eligibility for UK Government security clearance As a Network Engineer, you will: Solve network connectivity incidents (this includes routing, switching and security). Build, configure and maintain network infrastructures as per standard methodologies Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. Undertake necessary trainings and certifications on latest technologies. What’s in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law. Applications for this will close on 31/08/2023 We are looking for experience in the following skills: Preparing low-level network designs in line with high level designs specified by Network Architects. Management of Network Security appliances (example: Next Gen Firewalls with UTM) Creating, maintaining, and reviewing operational and technical design documentation. Analysis of network performance statistics using a variety of tools. Strong incident fault finding skills and experience. Network monitoring and alerting Set yourself apart: Knowledge of LAN/WAN & Wireless LAN across multiple vendor technologies Knowledge of Public Cloud and connectivity (Desirable) Professional level Network certification (CCNP, JNCIS, PCNSE or equivalent) Ability to develop network automation through use of scripts e.g. Python (Desirable)

The role As a Service Desk Manager in our Managed Services department, you will be responsible for leading a close-knit team of multi and highly skilled engineers who support a range of technologies across our SMB customer base. Working from our Manchester office, you will be responsible for supporting and managing our customer base from our operations centre, well as managing the engineers within the team at a range of different experience levels. What will I be doing? Understand, maintain, and deliver relevant training regarding current service desk procedures Ensure engineers have regular 121 sessions, training and development Hold daily, structured squad stand ups Plan & manage squad resource working with peers and Service Operations Manager Work closely with the Group Leader around all aspects of the continuous service improvement plan, contributing where required Working closely with peers to discuss improvements and opportunities for automation Carry out service transition and change implementation Be a point of technical and functional escalation for our customer base Help customers drive further product usage and feed opportunities into Customer Success Team Work with ANS Professional Services to ensure a smooth transition from project to service & BAU Take ownership of respective Squads overall performance against SLA, KPI & NPS for our customer base and drive continuous service improvements What will I bring to the role? Experience supporting systems on a 3rd line basis Strong organisational skills Excellent communication skills Knowledge of ITL Process Why work for ANS? At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance. We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages. What’s in it for you? With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace. Company benefits As standard: 25 days’ holiday, plus you can buy up to 5 more days A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days! Private health insurance Pension contribution match and 4 x life assurance Flexible working and work from anywhere for up to 30 days per year (some exceptions) Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay Company social events – get ready for a jam-packed calendar Electric car scheme 12 days of personal growth development time ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

We're seeking a Senior Project Engineer with a keen interest in environmental and civil engineering to join a Waste and Environmental team in either their Cork or Dublin office. With a minimum of five years of experience, the successful candidate will contribute to an established company, gaining invaluable skills and experiences across various disciplines with mentorship support. This role provides exposure to diverse project types within the organization, offering a clear trajectory for career growth.Responsibilities:Ensure projects adhere to agreed-upon timescales, quality standards, and budgetary constraints.Plan and oversee CAD documentation of design work in collaboration with Project Engineers and Engineering Technicians.Attend client meetings and liaise with other professionals as necessary.Ensure compliance with Quality Assurance and Management Systems, as well as relevant health and safety legislation.Coordinate work with other members of the project team.Requirements:Bachelor's degree in Civil Engineering.A minimum of 5 years of post-graduate experience.Previous consultancy experience preferred.High-energy professional with excellent communication, organizational, and analytical skills.Experience engaging with external stakeholders, clients, and subcontractors.Working knowledge of Public Works Contracts is advantageous.Flexibility, teamwork, efficiency, and the ability to work independently are essential.Willingness to travel for site visits and client meetings.Valid driver's license required.Join the team for an exciting opportunity to contribute to meaningful projects, competitive remuneration, hybrid working options, shorter Fridays, medical benefits, and professional development support. Apply now to be part of a dynamic team!

We are currently seeking a skilled Senior Engineer (Highways/Active Travel) to join a Sustainable Infrastructure team based anywhere in East Ireland. The ideal candidate will hold Chartered Engineer status or be on the path to achieving it, with a strong background in overseeing the delivery of highway, active travel, and/or greenway projects from planning to design phases.Responsibilities:Lead the delivery of various projects related to highways, active travel, and greenwaysDesign and manage documentation utilizing CAD software, collaborating closely with CAD TechniciansCoordinate with multidisciplinary teams including Engineers, Ecologists, and ScientistsMentor junior staff within the Infrastructure sectorPrepare technical reports, tenders, and proposalsAttend onsite meetings with clients and professionalsEnsure projects adhere to agreed timescales, quality standards, and budgetsMaintain compliance with Quality Assurance, Health and Safety regulations, and relevant design standardsRequirements:Bachelor's degree in Civil or Transportation EngineeringMinimum 7 years of post-graduate experience in Civil EngineeringChartered Engineer status or in the process of achieving itProficiency in design standards and guidelines such as TII, DMURS, NCM, and project appraisal guidelinesFamiliarity with AutoCAD and AutoCAD Civil 3D preferredStrong communication, management, and organizational skillsAbility to work collaboratively and independently, meeting tight deadlinesWillingness to travel for site visits and client meetingsValid Driver's LicenseJoin us for an exciting opportunity to lead impactful projects in a dynamic engineering environment. A competitive remuneration package awaits the successful candidate. Apply now to be part of our team!

Director / Partner Building ServicesLocation - UK Salary - Depending on Experience / Competitive About May WaltersMay Walters is a boutique search consultancy specialising in senior positions within the environmental sector. The OpportunityOur client is a global independent engineering consultancy with a number of design, planning and engineering service lines. The UK operation has been established for over 20 years and has grown to cover the UK over a number of offices and acquired some industry leading figures.  Their project list boasts some inconic buildings and structures internationally in some of the interesting developing economies and the UK is considered to be an important contributor within the group.Succession planning is now being considered for heads of a number of divisions.  The building services discipline line operates from a number of offices London through to the North of the UK.  An individual is sought who can provide support to the existing Director, with a view to heading up the division and delivering growth in line with the strategic plan.  Based in the UK with experience of UK projects and a good commercial understanding in of the building services industry, this role would suit an indvidual with amibition to make progress in the industry and in the organisation, with a position on the Operating Board being envisgaed initially.  A package which reflects the importance of this role would also be constructed for the right applicant.      Feel free to contact Martin Higgins in confidence for further information;[email protected] or 0121 582 8863

Working within a close-knit and highly skilled Level 3 team as a Network Support Engineer you will be responsible for supporting, managing and configuring our customers managed firewalls and network connectivity, specialising in Cisco Security and Networking. As part of your role you will work to agreed SLA’s and KPI’s, delivering highly technical resolutions and a high level of customer service. Dealing with business-critical Priority 1 incidents on a regular basis, you will need strong communication skills, a great team ethic, customer centric focus and the ability to work in a fast-paced environment! ANS are searching for the right candidate with the right attitude, we will provide any and all technical training required to complete the role. Your role in the team... Incident management Manage customer tickets both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs Escalation and pro-active chasing of Vendors and external support groups Manage own ticket queue and assist other team members where appropriate Major/Incident Management Business/Customer impact management and support Provide OOH (on-call) support for business-critical issues to our customers. Change Management Assessment and ownership of changes to customer environments Problem Management Investigate problems providing root cause analysis What we need from you... Essential Service desk or technical support experience CCNA (or working towards) Excellent problem solving skills Desirable Any Cisco specialist certifications in R&S/Security Good knowledge in layer 2 fundamentals, such as STP, port types, switch configuration standards and layer 2 security Good Knowledge of layer 3 technologies such as BGP, OSPF, MPLS Great knowledge of Cisco ASA fundamentals, with the ability to work from the CLI Great knowledge and configuration experience of VPN technologies, including IPsec site to site and Anyconnect. Other Vendor experience: Fortinet &/or Arista Why work for ANS? At ANS, we’ve created a place where everyone can be themselves, and we empower our people to get the job done. Openness, ambition, honesty, and passion are what drive us every day. We are bold, courageous, and innovative – and we do it like no other. We invest in our people. In training, development, health and more – we give you the benefits and flexibility to maintain a happy work-life balance. We’re proud of the inclusive, fun, dynamic environment we’ve created. It’s a safe space that works for all. You don’t have to be a techie to work in tech. Bring your authentic self and find your dream role here. Find out more at LinkedIn pages. What’s in it for you? With fantastic benefits, an inclusive culture, and a cool office space, we’re your kind of workplace. Company benefits As standard: 25 days’ holiday, plus you can buy up to 5 more days A little extra: we’ll give you your birthday off, and an extra celebration day for whatever you want! Tying the knot? You get 5 days’ additional holiday in the year you get married. Oh, and 5 volunteer days! Private health insurance Pension contribution match and 4 x life assurance Flexible working and work from anywhere for up to 30 days per year (some exceptions) Maternity: 16 weeks’ full pay, Paternity: 3 weeks’ full pay, Adoption: 16 weeks’ full pay Company social events – get ready for a jam-packed calendar Electric car scheme 12 days of personal growth development time ANS are an equal opportunities employer. We encourage diversity and anyone applying for a role at our organisation can be assured that their application will be treated fairly, regardless of age, disability, gender reassignment, gender expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief and sex or sexual orientation. We sometimes ask for information relating to individuals for equal opportunities monitoring purposes only.

The successful candidate for the IT Security Architect- Financial Services Sector 6-month contract role will fulfil the following responsibilities:Working with IT Architecture, Production, and Information Security colleagues to design IT and InfoSec solution architectures. They will take end-to-end responsibility for the security solution, driving the high-level design, and supporting engineering in the low-level design, through to architecture assurance reviews of the delivered solution.Working with Information Security colleagues to identify and assess security risks, define security control requirements, and understand the changing nature of risk as the IT landscape evolves.Produce effective architecture documentation that enables all relevant business and technical audiences and communicate these across IT where appropriate.Provide security architecture consultancy services to internal customers by offering technical security guidance, and ensuring architecture principles, design standards and operational requirements are met.Provide security coaching and advice to senior developers, Tech Leads and Head of Tech.Design and implement cloud security strategies and policies that meet an organisation's specific needs.Ensure the security of cloud-based data and applications against unauthorized access, theft, and other threats.Over and conduct regular security assessments and audits of our technology stack to identify vulnerabilities and develop plans to address them.Collaborate with other IT professionals, including network engineers, developers, and system administrators, to integrate cloud security measures into existing systems and processes.Champion best practices, quality and sound data management, work with engineers, developers, and Heads of Technology to ensure roadmap alignment, whilst acting as the bridge between the business, security and technology.Offer coaching and consultancy to the Technology & Security and project teams.To be considered for the IT Security Architect- Financial Services Sector contract role in London the candidate must present evidence of the following:Demonstrable experience in designing, recommending, and implementing enterprise-wide security architectures.Previous experience in delivering and maintaining technical security solutions for systems such as End Point Protection, Email & Communications Security, Cloud Security, Network Security, Security Monitoring and Response, and Data Loss Prevention Technologies.Thorough knowledge of Microsoft Azure and M365 core services and products and expert knowledge of security-related products and services.Working knowledge of Secure Software Development Lifecycle and DevSecOps.Strong knowledge and understanding of Information security risk management.Strong knowledge and understanding of architectural frameworks (COBIT/TOGAF) and information security frameworks and controls (NIST, ISO27001, CIS).Experience in security governance.Successful applicant must:Be an articulate communicator, capable of clearly explaining technical cyber and information security issues in business terms to a wide range of audiences.Be comfortable briefing and communicating with C-Suite and business leaders as regards security principles and technologies.Be able to produce clear and structured documentation for all levels of the business.Be able to work under their initiative.Have CISSP/CISM qualifications.Stay up to date on the latest cloud security technologies, trends, and best practices.Candidates should be strongly motivated by BII's development mission and ideally demonstrate some commitment to development or social goals through previous executive or non-executive activity.Our cultural values We look for team members who aspire, as we do, to work at our best and to be:Impact-led, commercially rigorousTenacious in the face of challengesCollaborative and caringOur client is committed to diversity and inclusion and welcomes all applicants regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, sexual orientation or educational background.

We are looking for Middle level and Senior level CAD Technicians to join a large consultancy based in Cork. With a substantial amount of Bridge design, active travel, and rehabilitation projects secured, alongside a promising pipeline of engaging ventures, this role offers an exceptional opportunity to embrace significant responsibilities while advancing your career with guidance from an experienced senior management team.Responsibilities:Lead the production of drawings for bridge and roads projectsEnsure compliance with BIM standards and naming conventionsProduce RC detailing drawings and bar bending schedulesContribute to specifications and pricing documentsSupport the bridges team in developing design solutionsMaintain and update drawing registersMentor and develop junior team membersDesirable Skills/Attributes:Self-motivated, enthusiastic, hardworking, and flexibleAble to lead CAD elements of projectsKnowledge and experience in Bridge design geometry and draftingProficient in AutoCAD and Civils 3DExperience in detailing concrete, steel, and masonry bridge structures and retaining wallsProficiency in reinforced concrete detailing and bar bending schedulesExperience collaborating within multidisciplinary teamsStrong communication skills, particularly in written EnglishUnderstanding of engineering principles and constructionRequirements:CAD technician/Civil engineerFull-time permanent position based in Cork Office (hybrid working available)Third Level Qualification (Level 7 or higher)8+ years post-graduate experience or 15+ years post-graduate experienceEmbark on a rewarding journey, contributing to exciting projects while developing professionally within a supportive environment. Apply now to seize this outstanding opportunity.

We're on the lookout for a talented Civil Engineer to join a dynamic civil infrastructure and aviation team. Ideally based in their Dublin office, but they're open to considering candidates in Galway, Cork, or Dundalk. As part of our multidiscipline office, you'll be immersed in diverse projects spanning aviation and land development for various sectors such as industrial, commercial, residential, healthcare, and education.Responsibilities:Lead civil engineering design projects, with a focus on site development and aviation.Navigate the planning system's requirements for civil design seamlessly.Oversee drainage and utilities design, ensuring comprehensive project solutions.Manage design teams efficiently, ensuring project delivery aligns with expectations.Utilize your expertise in design and project management to drive success.Exercise precise planning and resource management to meet project deadlines and budgets.Requirements:Chartered Engineer status, with a demonstrable track record in leading civil engineering design projects.7-10 years of relevant experience within a consultancy environment.Degree educated (preferably to level 9).Exceptional communication skills and adept at managing client relationships.Proficiency in prioritization and workload management.Previous staff management experience is a plus.Flexible, enthusiastic, and proactive approach to work.Why Apply?This is an excellent opportunity to engage in impactful projects, contributing to vital infrastructure developments. You'll be part of a supportive team, where your skills are valued, and your contributions make a real difference. If you're passionate about civil engineering and eager to tackle diverse challenges, we encourage you to join us on this rewarding journey. Apply now to seize this exciting opportunity!

We're on the lookout for a talented Civil Engineer to join a dynamic civil infrastructure and aviation team. Ideally based in their Galway office, but they're open to considering candidates in Dublin, Cork, or Dundalk. As part of our multidiscipline office, you'll be immersed in diverse projects spanning aviation and land development for various sectors such as industrial, commercial, residential, healthcare, and education.Responsibilities:Lead civil engineering design projects, with a focus on site development and aviation.Navigate the planning system's requirements for civil design seamlessly.Oversee drainage and utilities design, ensuring comprehensive project solutions.Manage design teams efficiently, ensuring project delivery aligns with expectations.Utilize your expertise in design and project management to drive success.Exercise precise planning and resource management to meet project deadlines and budgets.Requirements:Chartered Engineer status, with a demonstrable track record in leading civil engineering design projects.7-10 years of relevant experience within a consultancy environment.Degree educated (preferably to level 9).Exceptional communication skills and adept at managing client relationships.Proficiency in prioritization and workload management.Previous staff management experience is a plus.Flexible, enthusiastic, and proactive approach to work.Why Apply?This is an excellent opportunity to engage in impactful projects, contributing to vital infrastructure developments. You'll be part of a supportive team, where your skills are valued, and your contributions make a real difference. If you're passionate about civil engineering and eager to tackle diverse challenges, we encourage you to join us on this rewarding journey. Apply now to seize this exciting opportunity!

Region 1 EMEA (Europe, Middle East and Africa) Division 1 Corporate Location 1 London Program type 1 Internship Level 1 Analyst Job description 1 Who we are Nomura is a global financial services group with an integrated network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through our three business divisions: Retail, Wholesale (Global Markets and Investment Banking) and Investment Management. Driven by the insights of some 26,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. Corporate Infrastructure overview Our Corporate Infrastructure business areas are what underpins the success of the entire organisation. These are the functions that support the business, helping us deliver innovative financial solutions that set Nomura apart in the global marketplace. In our highly competitive and fast-paced industry, strong infrastructure teams are fundamental to our success. Work in these areas with us and you’ll be operating at the forefront of your field, as well as gaining a valuable insight into how Nomura operates on a global scale. The Technology Summer Internship Programme aims to give you exposure into one of our Technology departments - Support, Development and Infrastructure. Programme overview: We offer a nine-week Summer Internship for final year students interested in learning about the banking business. The programme will provide you with the opportunity to develop your technical knowledge, gain valuable on-the-job training, understand our culture and create new networks. The first week of the internship is class-room based training which is provided to enhance your key technical skills and will enable you to perform on the desk during the internship. Following the training week, you will join one of our Technology desks for the remaining of the internship and complete tasks at a similar level of a first year Analyst. At the end of the internship, strong performers will receive offers to join our Graduate Programme. Additional sessions during the internship include soft skill sessions, product presentations, business overviews as well as social events. Training Summer Analysts will receive extensive training to enhance the skills they need to perform well during their internship. As part of the Corporate Infrastructure Summer Programme you will receive training which will include business overview presentations, structured class room seminars, internal training by business representatives and team-building with colleagues. You will receive ongoing performance feedback and have access to division specific educational sessions designed to aid your professional development. Managers will focus on your career development and dedicate their time to coach and mentor you, helping you realise your full potential. Throughout the Internship Programme you will be supported both by a buddy, mentor and dedicated programme management team. What’s your role? Technology at Nomura involves working with, and designing, state-of-the-art information technology and risk management systems. These are the systems that can often give us that crucial, split-second edge over our competitors. Work ranges from infrastructure support and deployment to in-house development of complex modelling software and applications. This programme will give you the opportunity to develop new applications that keep us at the forefront of technology. You’ll develop an impressive level of technical knowledge, using a range of technologies (Java, C#, C++, SQL, Python, Perl, JavaScript, HTML/CSS and others) and frameworks (Spring, Maven, Camel, WPF, Node, React, and many others). Depending on your role, you’ll gain an understanding of different financial products, and build a valuable knowledge of risk management techniques and live trade analysis. There is a wide breadth of roles available in technology. Your role will fit into one of the below: Business Analysis – To help bridge the gap between the worlds of Technology and the business, Business Analysts are the intermediary through which each side can communicate effectively. Each modification we make to our in-house software requires complete understanding and agreement from both sides as to how things are to be changed, and as a Business Analyst you will facilitate this. You’ll be meeting regularly with business representatives to understand the problems that are currently occurring, and will be translating these problems into concrete requirements for the Development and Support teams. Analytical skills are a must for this role, as well as the ability to express an idea in more than one domain language. Software Development – Bespoke software is at the heart of everything we do, and as a software developer you will help build out our ecosystem to help our clients and traders create and maintain a competitive advantage over other banks and organisations on the street. We write a large proportion of our software in-house and you could be involved with anything from generating real-time risk measures for our traders, to ensuring that payments to other companies are correctly collated, calculated and executed. As a software developer at Nomura, you will be designing, implementing and deploying solutions to meet rapidly changing business and regulatory needs. Strong coding skills and a logical outlook are a must. Technical Support – To support the many systems that are written in house, our technical support teams are the first line of communication between our business users and Technology. As a member of one of our dedicated teams you’ll be doing anything from diagnosing and remediating issues in complex system flows to investigating previously unknown issues, all while in contact with traders or other business staff in a fast-paced environment. Excellent communication and technology knowledge are required to get the ‘big picture’ and disseminate information to find a solution to issues. Bear in mind, that not all jobs fit into one of these categories, and can sometimes span two or all three! Your role will be in the context of one of our IT divisions: CTS – Corporate Technology Services (CTS) is responsible for delivering and supporting business applications to Finance; Compliance; Legal; Human Resources; Real Estate and various other Corporate divisions across the Nomura Group. CTS plays an essential role in servicing the Firm’s business needs and future direction by provisioning innovative, cost-efficient technology solutions to help underpin our competitiveness; revenue-generation and regulatory compliance. This is achieved by defining and overseeing strategic direction and technical architecture of Corporate Technology Services across Wholesale and wider Group companies; ensuring quality, delivery timeliness and progress transparency against milestones and objectives. Team collaboration is also involved, sharing successes and failures, ensuring we consistently and continually learn. CTS creates an environment and culture to attract the smartest and most determined people, helping them succeed in their roles and careers. Acting as true partners with the Business and wider Corporate world, they provide technical expertise, ideas, opinions and problem-solving abilities. CTS also sponsors and supports Firm-wide IT Transformation, transitioning to cloud, automated toolchain and testing processes. GIS – Global Infrastructure Services team is responsible for designing, developing and maintaining Nomura's core group-wide infrastructure platforms which are divided into three main functional areas: Digital Workspace; Cloud; and Traditional Services. These functions are underpinned by Engineering, Programme Management, Governance and Business Management functions. The GIS team continually drive forward the organisation through the delivery of leading edge technology platforms and business solutions. The current GIS project portfolio spans cloud and workspace initiatives alongside infrastructure optimisation programmes and provides support for business initiatives. Through the knowledge, expertise and teamwork of our people, we create significant technological and competitive advantage for Nomura. Our strategy is to provide a first class and cost efficient Service Delivery centering on Efficiency, Platform Standardisation, Consolidation and a Globalised Operating Model. GMIT – Global Markets Technology develops and maintains software solutions for the Global Markets division. Our products are used around the globe and include trading, pricing, risk management, analytics, research and sales systems. Risk IT – Risk IT supports the Risk Management division by developing and maintaining software solutions that calculate market and credit risk exposures and provide group-wide risk management capabilities in line with the firms’ risk appetite and regulatory requirements. WPS – Wholesale Production Services provides business aligned 1st/2nd line IT Support and has global responsibility for the overall stability of the systems supporting the global wholesale businesses and the supporting functions (e.g. Front Office, Operations, Risk, Finance, Compliance). Wholesale Production Services is responsible and accountable for monitoring the environment to proactively identify issues, incident management, release management, disaster recovery, capacity management and application support. What are we looking for? At Nomura our goal is to attract and develop exceptionally talented people who share our passion for individual excellence and our commitment to teamwork. We recruit graduates and interns with a high level of academic and extra-curricular achievement, who will be able to withstand the rigours of a rapidly changing, demanding but ultimately rewarding environment. As an intern, you should be in your final year of university graduating in 2024. All applications will be considered. Fluency in English is essential. How to apply Please note that you can only submit one application per recruitment year (Sep 2023 – August 2024) and that all applications must be submitted online via: www.nomura.com/careers To apply for a 2024 Summer Internship position, candidates should be available for full time employment in July 2024. We only accept applications for this programme from final year students graduating in 2024. Deadline dates & Visa sponsorship Application deadline: 1st December 2023 We recruit on a rolling basis and encourage applicants to apply early. Please note Nomura do accept and consider applications from overseas students from outside the UK and will provide support and assistance with the visa application process as best we can. For further information about Nomura, please visit www.nomura.com/careers Diversity & Inclusion Nomura is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate on the basis of age, disability, gender identity and gender expression, pregnancy and maternity, marriage and civil partnership, race, religion or belief, sex or sexual orientation. If you require any assistance or reasonable adjustments due to a disability or long-term health condition, please do not hesitate to contact us.

Project Description Luxoft's client is a FinTech providing technology and business processing services to Hedge Funds and Asset Managers. With a unique value proposition including a best-of-breed in-house trading and risk management platform, coupled with business processing services, the client has a highly skilled core team in London, Connecticut and Hong Kong which Luxoft will supplement and enhance. An excellent opportunity for personal development in a dynamic environment. The client is in a growth phase and requires high performing and motivated individuals to join the services teams provided by Luxoft. As a Service Desk Engineer (L1) you will be at the forefront of our customer support operations. You will play a critical role in ensuring that our clients IT systems run smoothly by providing timely and effective technical assistance, understanding the root of the problem and ensuring that client end users are able to continue with their business activities. Responsibilities 1. Client Support: Provide first-level technical support to clients via phone, email, or chat. Quickly and accurately diagnose and resolve technical issues related to hardware, software, and network connectivity. Escalate complex issues to senior engineers or specialized teams when necessary. 2. Incident Management: Create and maintain detailed records of client interactions and reported issues in the ticketing system. Prioritize and manage multiple support tickets, ensuring timely resolution and adherence to service level agreements (SLAs). Follow up with clients to ensure issue resolution and customer satisfaction. 3. Remote Troubleshooting: Utilize remote desktop tools to access and troubleshoot clients' computers and systems. Assist clients with software installations, updates, and configuration changes remotely. Offer guidance and instructions to clients for self-help and basic troubleshooting. 4. Hardware and Software Support: Assist clients with hardware issues, including desktops, laptops, printers, and peripherals. Provide guidance on software applications, troubleshoot software-related problems, and assist with installations and updates. 5. Documentation and Knowledge Sharing: Maintain a comprehensive knowledge base of common issues and solutions. Contribute to the creation and updating of support documentation, FAQs, and user guides. Share knowledge and expertise with colleagues to enhance the overall effectiveness of the service desk. 6. Client Education: Educate clients on best practices for IT security and data protection. Provide training and guidance to clients on the use of various IT tools and applications. 7. Collaboration: Collaborate with other IT teams, including network engineers, system administrators, and security experts, to resolve complex issues. Participate in team meetings and provide input on process improvements and client feedback. Skills Must have Proven experience in a technical support role or as a service desk engineer. Strong knowledge of common operating systems (Windows, Linux) and desktop applications. Excellent problem-solving and troubleshooting skills. Customer-focused with strong communication and interpersonal skills. Ability to work effectively under pressure and meet SLA commitments. Nice to have IT certifications such as CompTIA A+, CompTIA Network+, or ITIL certification is a plus. Languages English: C2 Proficient Seniority Regular Relocation package If needed, we can help you with relocation process. Vacancy Specialization Technical Support (SL1) Ref Number VR-100300

Job Title – IT 2nd Line Technical Support EngineerLocation – Stamford BridgeHours – Permanent – 5 from 7 (Matchday support required, on a Rota basis)About Us:As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!What We’re Looking For:We’re looking for an IT 2nd Line Technical Support Engineer to support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. From installing, diagnosing, repairing, maintaining, to upgrading all hardware and equipment while ensuring optimal systems performance. Troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance are key focuses.- Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, Wi-Fi) and other issues.- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products.- Install, configure, test, maintain, monitor, and troubleshoot main server hardware and software.- Configure, test, and maintain the company telephone systems including installation of handsets.- Configure, test, and maintain the company mobile handsets and have a good understanding of all devices within the fleet.- Maintain the company IT asset register on ITSM software and ensure all equipment is identified with relevant asset tag.- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.- Construct, install, and test customised configurations based on various platforms and operating systems.- Conduct research on computer hardware and software products in support of procurement and development efforts. Evaluate and recommend products for purchase.- Create, publish, and maintain on company Sharepoint system, technical specifications and/procedural information documents as and when required.- Support development and implementation of new computer projects and new hardware/software installations.- Liaise and assist third-party support and PC equipment vendors when required.- Support is required on Matchdays also.Must Haves/qualified by demonstrable experience to the level required:- Proven experience in a similar IT role as a 2nd or 3rd line support engineer.- Excellent knowledge of Office 365 administration including Exchange online.- Good working knowledge of Azure, Azure Active Directory and Office 365- Good working knowledge of Microsoft Desktop Operating Systems- Applicants must have a positive and determined attitude and excellent telephone manner- Able to work as part of the team but also able to work on own initiative- Must be able to communicate effectively and confidently at all levels- Experience of physical networks and managed wireless solutionsNice to Haves:- Microsoft certified preferred- Full UK Driving License is preferred- ITIL experience and qualification at foundation level preferred.- Knowledge of Apple MAC’s, VMware, cisco, o365 and NetApp is beneficial but not compulsoryWhat We Offer:https://chelseafc.pagetiger.com/benefits2223Our commitment to Equality, Diversity and Inclusion:At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriateJob Types: Permanent, Full-timeSchedule: Monday to Friday Weekend availabilityWork Location: In person

Description: Job Title: System Administrator Job Code: SAS20230210-106731 Job Location: London, UK We can offer you flexible working practices and a hybrid working pattern, with time in our offices and your home, to enable a good work-life balance Important to know: Due to the nature of this role you will need to be a UK nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet the requirement of right to work in the UK and must meet eligibility requirements for access to classified information and will be subject to government security checks. About this opportunity and L3Harris UK From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide. About the role: L3Harris has an immediate opening for an Engineering System Administrator/Infrastructure Technician. The Engineering Infrastructure Technician assists cross-functional software engineering teams with the sustainment of commercial servers, networking, desktop and mobile systems along with a range of common enterprise software products. Trenchant operates globally distributed network to support its growing workforce and the role will involve close collaboration with the wider IT team across the world. Trenchant is an elite global team of engineers and security researchers charged with building world-class computer security products. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to selected security, defense, and law enforcement agencies. This position will require most of your time to be spent working onsite in our London offices with some opportunity to work remotely, along with some international travel as needed. A few of our employee benefits are: Company bonus scheme 40 hours over 9-day fortnight Flexible, condensed or reduced working hours considered and hybrid working where possible 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days Private medical insurance with optional family cover Pension scheme of up to 7% employer contribution Life Assurance 4x salary (flexible up to 10x) Group income protection Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme Employee assistance program providing mental health and wellbeing support What You’ll Be Doing Collaborates with test infrastructure, procurement and engineering staff to understand and satisfy diverse technical support requirements. Engages IT to perform electrical and network interconnects required to deploy and service engineering test infrastructure. Monitor health and performance of servers, networking equipment and other devices critical to engineering. Maintains various operating system deployments, upgrading as the need arises Performs local-area network and infrastructure troubleshooting. Interfaces with IT to deploy and understand foundational hardware and software solutions. Fields support calls and works issues to conclusion. Provides support for remote or off-site employees. Essential Skills: Bachelor’s Degree and minimum 2 years of prior relevant experience. In lieu of a degree, minimum of 6 years of prior related experience. Experience with virtualization platforms including VMware vSphere, ESXi, and cluster security. Experience of administration of Windows Server/Active Directory and Linux Server environments Experience in deploying network equipment including routers and switches. Juniper experience ideal. Experience with metrics monitoring, visualization and tracing platforms, such as Grafana, ELK or Splunk. Experience with containerization technologies. Experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools. What else could be helpful to be successful in this role: Experience with bare metal systems/servers building and preparation. Experience with administration of Windows and Mac desktop operating systems. Experience of AWS deployment and management. Technical certification such as A+, CCNA, RHCE, MCSA, MCSE, Network+, or Security+. As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join L3Harris. #LI-Hybrid #Associate

Our team is looking for London based Software Development professional to work closely with a number of local business groups, as well as the global application support team. This is a great opportunity to work in a growing financial services support team and work closely with key business stakeholders to understand issues and provide solutions. What You’ll Do: Work closely with the business and global support team to comprehend technical and functional requirements, develop, QA, and implement business-driven requests, enhancements, and software upgrades. Provide support and maintenance of platforms owned by the team and prepare documentation on delivered solutions. Use your technical and business knowledge to help the team create and maintain acceptance criteria for user stories Help our Business Analysts by giving suggestions from a quality assurance perspective regarding user experience, possible performance issues, and future bugs. Look at improving our operating environment through the implementation of automation and monitoring, identifying and reducing risk Technologies You’ll work with: Java SQL AWS cloud Development tools – Git/Bamboo/JIRA/Bitbucket (Stash)/Cloudbees To succeed in this role, we think you should have: Strong experience in Java and SQL development Strong problem-solving skills with a focus on business outcomes Excellent analytical and problem-solving skills, including a demonstrable ability in troubleshooting and root cause analysis Ability to communicate problems and solutions effectively with both business and technical colleagues Ability to work in a cross-cultural and global team Passion for creativity and innovation In this role you will be able to see first-hand the positive impact your work has and how it supports revenue growth and operational efficiencies. We operate in a flat structure. The members of the team are encouraged to take ownership and accountability of their work, collaborating with senior members of the business to identify new opportunities. We encourage our team members to play multiple roles; from business analysis and requirements gathering to delivery and risk management. Through this process our team gains a better understanding of the process of product delivery and has an opportunity to develop different skills and explore different career paths. Having a Learning Mindset is a key value of our group and we support our staff by giving them access to a variety of learning resources and accreditation. About the Corporate Operations Group The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers. Our commitment to Diversity, Equity and Inclusion The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you'll be encouraged to be yourself and supported to perform at your best. If you're inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter. As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief. Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive. About Macquarie A career at Macquarie means you’ll have the opportunity to develop new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future. Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment. Job no: COG-973545 Work type: Permanent - Full time Location: London Category: Senior, Mid-senior, Technology Group: Corporate Operations Group Division: Technology Recruiter: Rob Evans Opening Date: 04/7/2023

We're looking for a Service Team Engineer to join our team in London as part of our Technology function. Key Responsibilities Resolving or fulfilling all incoming interactions from users in person, on the phone and via e-mail in a 70/30 Windows/Mac OS based environment Ensuring all interactions with users are logged and managed throughout the ticket lifecycle in line with the SLAs agreed with the organisation Managing on-site IT build rooms and the associated equipment including maintaining and repairing laptops as required Contributing to the meeting of key performance indicator metrics outlined by the UK Service Manager Building and configuring both Windows and Mac OS hardware through relevant automation platforms Handling inbound telephone calls to the Service Desk as required. Liaising with relevant 3rd line departments to resolve more complex technical issues where required Sharing knowledge with both technical members of staff and end users through the creation of documentation as per agreed templates Maintaining and developing own technical knowledge and skills through utilising online training platform Identifying and escalating repeat issues to increase first time fault resolution Delivering training to staff on core technologies such as Slack and G-Suite Supporting user audio/visual meetings and events in both office and off-site locations as required Enforcing all IT security policies, reporting any breaches or risks to the Security Management team appropriately Sharing responsibility of covering weekends on call with the rest of the team where needed. Your Experience Essential Relevant experience, working within a Service Desk environment Extremely personable, able to communicate effectively with users at all levels of the organisation via various communication methods Problem solver, demonstrate a logical approach to problem solving Genuinely enthusiastic, remaining positive in challenging situations Thirsty for knowledge, looking to develop and improve own skills Excellent communicator, able to present complex technology information clearly and concisely, adapting communication style as required Agile, able to react and adapt to varied situations in a calm and efficient manner Attention to detail, along with a focus on deliverables Team player, able to work effectively as part of a team which is spread out globally with varying workload and pressures Desirable Experience working in an enterprise IT environment ITIL v3 Foundation qualification Experience supporting Mac OS operating systems Familiarity with Technologies such as Fuze, AnyConnect VPN client, ServiceAnywhere ITSM tool, Slack, G-Suite (administration), Lenovo/Apple hardware, Papercut, Sophos Web Protection Experience delivering IT support to senior members of staff within a large scale organisation What We Offer Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits. 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. Inclusive Workforce At Ascential, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Ascential people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know so that we can support you. For more information on our culture, visit Ascential.com. About Ascential Ascential is a specialist, global, information company that helps the world’s most ambitious businesses win in the digital economy. Want More Info? Find out more on what our people say: Ascential YouTube Channel If we inspire you, why not join and inspire us?

Type Permanent - Full Time Location London Job Role Information Technology About Withersworldwide A law firm focused on people and collaboration. For the past 125 years, Withers has supported some of the world's most remarkable people and organisations at defining moments in their lives. We are the only international law firm focused on successful individuals and private capital, working closely with founders, investors and family offices. We also advise governments, charities, global brands and start-ups of all shapes and sizes. Many of our clients are shaping the future and creating solutions to tackle many of the world's problems. It makes for a fascinating and challenging practice. Our role is to get to know each individual client, find out where they want to be, and help them to get there – whether they are building a business, looking after their family, involved in a complex dispute or protecting their finances for the future. To meet their unique needs we are exceptionally collaborative, working together across teams and time zones. We are agile, focusing on strategy rather than rigid ideas and traditional hierarchy. It is a truly flexible working culture that puts people first. Join us to be part of a team that is always looking to the future. Where initiative, big ideas and bold moves are always encouraged. Where you can truly be yourself. What are we looking for? We are looking for an experienced technical systems analyst who has strong messaging expertise to support the firms communications platforms. The position will primarily be involved in the day-to-day operation of the firms messaging systems. The person must also be able to perform generalist administration across the firms systems and work with 3rd party vendors for troubleshooting when required. The ideal candidate must be passionate about technology, solution driven and enjoy collaborating as part of a larger team. The candidate must have strong expertise across a wide array of Infrastructure platforms, specialising as a subject matter expert in a number of these. The role will include operational support and maintenance, as well as project related work streams. The candidate will need to be comfortable taking on this mixture of responsibilities, which will vary between design, implementation and operational tasks. The candidate should be comfortable raising risks, recommending improvements, contributing to strategy, building mandates and architecting new solutions aligned to our overall Infrastructure strategy. They will be taking a technical lead on work steams and must have the interpersonal skills required to engage with technical and non-technical stake holders. The candidate needs to be a technologist with a genuine passion and enthusiasm for what they do. A high level of personal organisation and professionalism is required, together with a proactive attitude and an ability to work under pressure to tight deadlines. The candidate must be able to manage their own day to day workload, advising the Global IT Infrastructure Manager as to risks and recommendations. The individual will work in our London office as part of the Global Systems Team. The Global Systems Team is located in London and is responsible for supporting and maintaining the firm's technology across geographical regions. The Global Systems Team is split into six functional but collaborative groups – Infrastructure, Applications, Development, Solution Architecture, Testing and Change and Release. The infrastructure team are responsible for supporting the firm's global Infrastructure platforms and services, including but not limited to Windows Server operating systems, Active Directory Services, messaging, Co-Lo, virtualisation, compute, storage, backup, networking, cloud, Microsoft 365, unified communications and security. This is a global role with responsibilities across Europe, Asia-pacific and the United States. The role will require international travel to our regional offices and datacentres as projects demand. The priority for all IT activity is to maintain the highest levels of stability and reliability in the services delivered. This role requires experience of working in a medium to large multi-site professional services organisation. Strong written and verbal communication skills are required with the ability to work with a wide range of people including vendors, project managers, technologists, legal staff, partners, secretaries and other support staff. A very high level of personal organisation and professionalism is required, together with a 'can-do' attitude and an ability to work to tight deadlines and under pressure. The candidate must be able to manage their own day to day workload as well as long term initiatives. This person must inspire a positive work environment and help champion quality, innovation, teamwork, and service to the business. Technical experience required 3-5 years in a technical support role or messaging SME Industry recognised technical qualifications or degree educated Unified Communications / Messaging / Collaboration technical background Expert knowledge in Office 365 (Exchange, Teams, Intune), Mimecast, MDM platforms and mobile computing technologies and devices Strong practical understanding of IT security, patching, compliance and best practices. Good knowledge of Virtual technologies such as VMware and storage solutions Ability to support backend platforms such as Windows-based Servers and appliances Experience architecting and implementing technical solutions. Proven 3rd line troubleshooting skills and the ability to manage a call queue proactively Excellent customer service Experience of working in a ITIL-based support environment and with Help Desk systems such as TopDesk Areas of focus and responsibilities Identifying, documenting and undertaking maintenance and administration processes on systems infrastructure globally, with particular emphasis messaging systems Be a technical resource for projects run by the Project Management Office. Produce and maintain technical documentation and articles for the knowledge base. Progress projects and tasks on time and to budget Monitor the team queue in the Help Desk call-logging system to ensure incidents, service requests and problems are managed in a timely manner 3rd line support of all systems, ensuring that the highest levels of stability and reliability are maintained Correctly diagnose software and hardware faults and liaise with 3rd party engineers where needed. Incidents should be actioned within agreed timescales and monitored to resolution Provide technical assistance and know-how to the test and release process. Working closely with wider System team and 3rd party vendors Identify, document and undertake maintenance and administration processes on systems globally, with particular emphasis on messaging and unified communications technology Maintain technical leadership in assigned technologies, and ensure that responsibilities for key technologies are appropriately allocated and understood by colleagues Develop, present and implement proposals to improve systems and infrastructure Working with the manager, ensure that support contracts are in place for all systems and appropriate support, backup and capacity procedures are in place and documented Assist with infrastructure / server support and patching Identify major support incidents and liaise with support teams, following the Major Incident process. Inform the Manager and IT Management of any escalating support issues in order that they may be resolved within reasonable time scales Establish and maintain contact with colleagues in all offices to ensure that a consistent approach is being adopted across the firm Continually maintain and expand strong working knowledge of current Firm-supported and future technologies to provide technically accurate solutions to end-users Actively knowledge share and work with service desk staff to empower 1/2nd line Creating scripts / tools / app's to improve support processes Ensure that the housekeeping and administration of systems are carried out in accordance with the firm's policies and procedures Adhere fully to the Change and Release management processes Adhere fully to the Problem management process and to the investigation of the root cause of outages Ensure security is maintained in line with the Firm’s security standards Contribute to the IT Risk register to identify and manage operational risks and work to eliminate areas of vulnerability Occasional assistance with cover for the EU/Asia IT Help Desk and US IT Help Desk telephones The Essentials 9.30am to 5.30pm core hours but flexibility is a must 8am to 4pm early shift is in place. It rotates every 4-5 weeks 24/7 on call rota is in place. It rotates every 4-5 weeks Agile working environment split between the London office and home You must have a home office area and suitable equipment to work comfortably and efficiently 12 weeks' probation period 12 weeks’ notice period Flexible benefits package including pension, private medical, season ticket loan, subsidised gym memberships, lifestyle discount scheme, on site cafà plus more Information for Recruitment Agencies Withersworldwide endeavours to recruit and fill vacancies directly. However, when we do need to engage with agencies, Withersworldwide operates a preferred supplier list and will not be accepting unsolicited applications from non-PSL agencies for this role. Equal Opportunities Employment Statement It is the policy of Withersworldwide to provide equal opportunities for all employees in relation to recruitment, training and promotion. Decisions in these areas will be made only by reference to the requirements of the job and shall not be influenced by any consideration of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality and ethnic and national origin), religion or belief, sex or sexual orientation.

Work Type Contract Salary/Rate Negotiable Remote Work No IR35 Status Outside IR35 Location: London Piccadilly 3/4 days per week Salary/Rate: £200 per day Start Date: November 20th Job Type: Contract IT Service Desk Engineer will work as part of the Technical Support teams to monitor the call logging system, addressing walk-up and telephone support requests and react to various alerting and monitoring systems. Experience of day to day support of below areas - retail/hospitality POS desktop server cloud applications as well as desktop, mobile POS hardware. If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. Disclaimer Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies. Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

On average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique! Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by.. Department: Technology Reporting to: Service Desk Team Lead Team: Service Delivery The Team: We provide desktop and application support in a fast and dynamic industry. As a client-facing team, we build relationships with internal stakeholders and constantly seek to make their jobs that much easier. If you’re diligent and focused on adding business value then we want you on our team. Our big priority is continual service improvement, measured using SLAs, KPIs and feedback. Customer welfare is forever at the forefront of our strategy at Betway. We want to ensure all of our customers enjoy our products in a safe and responsible gambling environment. Purpose of the role: The Service Desk Engineer will provide 2nd line end user support across the business with a strong focus on customer services. They will focus on resolving Incidents whilst keeping the customer informed at all times, and within agreed Service Level Agreements. They will follow ITIL best practices and processes as defined by the Service Desk Team Lead. The successful candidate will have a technical background and will have a proven track record of providing outstanding customer service. Key Responsibilities & Accountabilities: The Service Desk Engineer position will involve the following areas of responsibility: Act as a point of contact for Incidents and Service Requests for the end-users within the business. Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users Resolving Incidents within agreed SLAs. Troubleshoot client software and basic network connectivity problems. Identify, evaluate and prioritize customer problems and complaints. Completing desktop builds and deploying software. Work autonomously using JIRA Service Desk. Provide professional, high-quality, reliable and friendly customer services to all end-users within the business. Provide all required documentation including standards, configurations and diagrams Provide knowledge transfer of Service Desk Analysts Knowledge of Mac OS and enterprise experience with supporting Mac devices with JAMF. Act as a point of escalation in the event the Service Desk Team lead is unavailable. Applying creative problem-solving techniques to identify the source of problems; while at the same time keeping the end-users and colleagues aware of every step along the way via the ticketing system & direct communication. Proposing, documenting and implementing enhancements that will improve the performance and reliability of our Microsoft 365 Tenant and other cloud tools. Be part of an on-call out-of-hours support team. This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. You will have (Essential skills): Experience working in a technical end-user facing 2nd line support role. Experience with an ITSM ticket management system to manage all incidents and requests. Proficient in ticket triage and escalation processes to 3rd line resolution teams. Experience with Exchange Administration (email accounts, distribution list, shared mailboxes, resource mailboxes, etc...). Experience providing support to remote users over the phone. Strong technical knowledge with: Windows 10, Office 365, Active Directory and VPN. Experience with Office 365 Administration – preferably in a hybrid exchange environment. Experience with Mobile Device Management solutions. Microsoft certified. All behavioural competencies are also essential It would be a bonus if you also had (Desirable skills): Experience with Reporting and Trend Analysis. Experience with Video Conferencing Units (e.g. Polycom, Logitech). Experience providing end user Mac OS support in a Windows Domain environment. ITIL certified. Experience with Intune. Behavioural Competencies: Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are Adaptability, Ownership & Accountability, Initiating Action, Resilience, Customer Orientation, Integrity and Innovation A strong focus on customer services. Excellent communication skills (written and verbal). Analytical and numerical skills. Proactively gets involved with both desk duties and manual tasks. Willingness to learn.Self-starter with initiative. Attention to detail. Perseverance and the ability to drive projects to completion. Patient and calm under pressure. Enjoy working with a team. Our Perks: Flexible working Discretionary bonus Competitive package Great social and charity events Health and well being weeks Free fruit and a heavily discounted Barista Tickets to events via sponsorships etc Season Ticket Loan Win Technologies (UK) Limited provides support services to Betway and is a proud member of the Betway Group Should you not hear from us within 2 weeks, please assume your application has not been successful.