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The role of Head of HR Advisory Services is a fast-paced and challenging role, you will take full responsibility for a large team of around 60 HR professionals (Supported by Team Leaders), providing HR Advisory Services to a wide range of clients.Duties will include but not limited to:Direct the operational management of the HR Advisory team and the output of work.Manage team performance within a contact centre environment ensuring they meet KPIs and quality standards whilst maintaining a high standard of service provided to clients.Coach, inspire, motivate and support the team as necessary to maintain strong working relationships within the team and with clientsResponsible for the performance and increase in efficiencies across the full advisory team including introducing new ways to improve our service.Ideal candidates for this role will have a proven background within a similar HR leadership role.

Meet personal and department KPIs.Guide clients with all employment law/HR enquiries received.Support clients with legally compliant advice and a personal touch.Assist with the management of employee relations issues.Put the client first by responding within contractual SLA'sBuilding rapport and relationships with clients on each interaction.Participate in ad-hoc HR projects as required.Attend legal briefings and internal company training to ensure that the advice provided is compliant with the organisations services.Meet personal and department KPIs.Guide clients with all employment law/HR enquiries received.Support clients with legally compliant advice and a personal touch.Assist with the management of employee relations issues.Put the client first by responding within contractual SLA'sBuilding rapport and relationships with clients on each interaction.Participate in ad-hoc HR projects as required.Attend legal briefings and internal company training to ensure that the advice provided is compliant with the organisations services.

Meet personal and department KPIs.Guide clients with all employment law/HR enquiries received.Support clients with legally compliant advice and a personal touch.Assist with the management of employee relations issues.Put the client first by responding within contractual SLA'sBuilding rapport and relationships with clients on each interaction.Participate in ad-hoc HR projects as required.Attend legal briefings and internal company training to ensure that the advice provided is compliant with the organisations services.A successful HR Advisor should have:Proficiency in HR systems and databases.Strong understanding of ER policies and procedures, either in a HR or related occupation.Excellent communication and interpersonal skills.Ability to handle sensitive information confidentially.Aptitude for problem-solving and decision-making.Ability to work effectively in a team.Strong organisational skills with a strong attention to detail.