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BASIC QUALIFICATIONS- Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment- Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)DESCRIPTIONProviding excellent service every time is part of our mission to become the world's most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions Communicate with customers using verbal and written communication methods, ensuring accuracy and concision. Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable company policies when dealing with customer interactions Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery Maintain knowledge of resources and operational procedures Collaborate with team members to strive for continuous improvement Work independently on projects or tasks to identify and resolve issuesA day in the lifeA Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.About the teamWe are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBRPREFERRED QUALIFICATIONS- Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.- Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.- Relevant experience in a logistical working environment- Proficiency in verbal and written GermanAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 03/27/2024 10:16 PM

BASIC QUALIFICATIONS- Experience on sales and/or customer service.- Advanced proficiency in German and English language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environmentDESCRIPTIONWe are looking to hire a Sales Assistant as part of our EU Commercial Team. This person will be responsible for recruiting European Shippers to our service, supporting our senior commercial team with telemarketing campaigns, and being the first point of contact with inbound sales inquiries. This position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.Key job responsibilities- Programmatically enabling sales teams to drive higher speed and efficiency.- Managing inbound sales inquiries via email and our Customer Relationship Management software.- Helping new customers become acquainted with our self service tools, providing a high level of first-contact customer service.- High volume outbound phone calls to perform research campaigns & establish if potential customers would benefit from senior sales followup.- Working with senior business developers to qualify high potential leads for them, which they can then convert into revenue opportunities.A day in the lifeWe are looking to hire a Sales Assistant responsible for providing a warm introduction to inbound inquiries, and act on outbound sales campaigns to understand the full potential of our customer base. You will work with senior Business Development Managers to advance complex requests into revenue opportunities.The successful candidate will approach high volumes of clients with enthusiasm and help them to unlock their full potential either via our self-serve tools, or by introducing them to a dedicated account manager. Accelerating the growth of the Amazon Freight portfolio.About the teamAmazon Freight (AF) is a B2B start-up within Amazon Transportation Services, Europe.AF allows businesses ("shippers") to use Amazon's transportation technology and network to transport products in across Europe. This is an innovative technology-driven solution for the logistics needs of all businesses, and is scaling rapidly.This role sits within the Amazon Freight Commercial team. Focusing on new customer experience, the Sales Assistant will welcome inbound customer applications, ensure we deliver the best first impression & seek to uncover future growth opportunities. They will work in collaboration with our senior sales team to ensure we support every customer with all their transport needs.We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBRPREFERRED QUALIFICATIONSPreferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.- Experience in working with multiple internal and external stakeholders (sellers, customers, key accounts)- Additional language skills are helpful but not necessary (Particularly French, German, Dutch or Chinese)- Experience in at least one of the following: transportation, logistics, operations, financial analysis, retail buying, retail planning & allocation, consulting, negotiation, supply chain. telemarketing- Experience using CRMs such as SalesForce, and data tools such as Alchemy, Tableau or Google Analytics- Bachelor's degreeAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 03/27/2024 10:16 PM

BASIC QUALIFICATIONS- A degree in a technical discipline - Relevant experience as part of a maintenance team in an industrial or production environment that handles a variety of complex business processes - Relevant experience in managing people in an engineering team - Relevant experience in liaising and managing relationships between a variety of stakeholders including third-party vendors - Advanced proficiency in written and spoken English and upper intermediate proficiency in local languageDESCRIPTIONAt Amazon, we have hundreds of facilities across Europe. They're not just workplaces - they're our hubs where teams meet and collaborate to make sure we're always delivering the best we can for our customers.As a Reliability Maintenance Engineering (RME) Area Manager, you'll bring together the elements that make our working environment as supportive and efficient as possible. Your focus will be to lead and mentor a team of expert technicians dedicated to equipment reliability.Key job responsibilities- Support colleagues in site compliance with safety policies and procedures - Implement EU network standards, plan preventative maintenance and ensure technical availability - Collaborate with colleagues to collect and analyse data to improve processes - Deliver and support both site-based and network-level projects - Lead, support and mentor your team to develop their careerA day in the lifeYou'll be based at one of our operational sites, which allows you to give practical guidance to your team and get a clear vision of what's happening at your site. This involves collecting data and solving problems in a fast-paced environment. You'll also have a chance to create an operational plan to make the site more productive and efficient. That will involve setting up new projects that improve everything from operational processes to equipment maintenance. After safety, the most important part of the role is leading your team and managing their performance and development, including organising additional training. We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBRPREFERRED QUALIFICATIONS- Experience of working with statutory regulations such as compliance checks and machine safety protocols - Experience in automated equipment, including packaging machinery, sortation and conveyor systems - Experience of using data analysis tools and PLC-based control systems - Experience with project management or Kaizen, Lean, Six Sigma processes - Experience with Computerized Maintenance Management Systems (CMMS) Please note: Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 03/27/2024 10:12 PM

As an Asphalt Distribution Planner you will report into the Transport Manager on a daily basis and focus on the following key areas:Proactively routing and design solutions for a fleet of 50+ vehiclesAnalysing production and logistics capacity plants from numerous plants responsible for aggregates & asphalt production.Communication between commercial, haulage partners and production staff.Responding to customers enquiries in a timely and efficient manner.Ensure fleet operates to full utilisation in line with VOSA regulationsEnsuring maintenance scheduling are adhered to.The successful Asphalt Distribution Planner will be a successful and experienced leader and transport planner ideally with previous Aggregates, Asphalt, Concrete or Pre-cast experience. You will also be able to commute to the Coalville area of Leicestershire and have the following skills set:2+ years transport planning experience.Ideally experience in planning asphalt, aggregates or concretes movements.Experience planning over 30+ individual loads per dayCommutable to the Coalville area of Leicestershire

BASIC QUALIFICATIONS- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership- Relevant experience in analysing data and creating reports for leadership- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment- Advanced proficiency in verbal and written EnglishDESCRIPTIONThe transportation network behind Amazon's operations spreads over hundreds of countries, reaching millions of customers. It's our Amazon Transportation Services team that ensures products are efficiently transported where they need to be before their final delivery. As a Transportation Specialist, you'll be working closely with teams across Amazon and external logistics partners to ensure enough delivery vans are available, processing new cases and acting quickly on escalations where necessary. This position involves working in a rotating three-shift system, which may include Saturdays, night shifts and on-call duty.Key job responsibilities- Facilitate communication between stakeholders to find root causes and resolve issues quickly - Produce and deliver reports on key delivery metrics - Mentor or coach team members to help them develop new skills - Maintain high standards of work by following policies and procedures - Continually review processes to find areas for innovationA day in the lifeThis position is office-based, with the flexibility to work remotely up to two days per week in line with Amazon's current flexible work guidance. Amazon encourages open communication about unique needs for flexible arrangements.As a Transportation Specialist, you'll be responsible for resolving delivery performance issues that could negatively affect our customers. You'll understand the unique challenges of the transportation team and manage them collaboratively with other cross-functional teams. Your motivation and commitment to our customers will ensure that our response to delivery issues is timely and efficient. You will be required to make real-time decisions effectively, by doing your research, weighing up your options and learning as you progress. The result of your work will be the timely delivery of Amazon packages to millions of customers around the world. About the teamAmazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBRPREFERRED QUALIFICATIONS- A degree- Experience in a logistical working environmentAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/16/2024 10:15 PM

BASIC QUALIFICATIONS- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience working cross functionally with tech and non-tech teams- Experience defining program requirements and using data and metrics to determine improvements- Experience in program or project management- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirementsDESCRIPTIONThe role can be based in the UK, LTN5 or BHX2.The Amazon Transportation Services (ATS) team is looking for a Business Continuity Program Manager (BCM) to support contingency planning for the end to end logistics network. Tasked with executing the ATS BCM Program including; risk assessments, business continuity planning, disaster recovery, exercising, crisis management, supporting the End to End disruption management playbook and peak planning. Supporting operational recovery of network during events such as adverse weather, wildfires, civil unrest, global health crises or similar external factors. The professional should be able to use their industry knowledge to build and maintain the playbooks required to prepare for and respond to any crisis management or severe event. Key job responsibilitiesThe Professional must have a high degree of experience managing and maintaining complex logistics networks across multiple modalities. Responsible for working with stake holders across every team and modality to analyze and operationalise severe event and crisis responses and apply network protections. They must have the ability to communicate information that may be incomplete, indirect, highly complex, seemingly unrelated and/or technically advanced. The professional must be detail focused with exceptional program management skills and be comfortable working with large data sets or able to use BI tools to build best in class response plans. They must be comfortable with evolving technology, able to deal with and work through ambiguity, exhibit flexibility needed to shift workload in accordance with changing priorities, be comfortable leading in a sometimes stressful and fast-paced, priority-driven environment, and be prepared to brief departmental leadership. They must be a highly motivated self-starter who can operate within a global team.A day in the lifeReporting to the BC Manager you will be responsible for program managing the E2E playbook, working with the BCM team and cross functional leads to manage, maintain and keep the playbook in good order. Act as the network protections subject matter expert and lead efforts to develop, exercise and train others in protection measures such as when to apply protections. Along side the E2E playbook you will be involved in the day to day activities of the BCM team and be expected to learn how to mange incidents and lead crisis management calls. About the teamThe Business Continuity Team is small but effective yet you will have the optometry to work across all levels and steer a critical component to Amazons success. The team is fast paced, flexible and seen as subject matter experts in all areas of keeping our customer promises. The team values accountability, a cool head and long term thinking. As with any crisis management function the team operates in a 24/7 environment and some on call or weekend work will be required from time to time. We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBRPREFERRED QUALIFICATIONS- Experience in driving end to end delivery, and communicating results to senior leadership- Experience leading process improvements- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/18/2024 09:16 AM

BASIC QUALIFICATIONS• You are currently working towards a 2+ years university degree in HR, Economics, Computer/Data Science, Marketing, social sciences, humanities, or a related field.• You have the right to work in the country you are applying for.• You will be able demonstrate excellent written and verbal communication skills in English.• You will be results driven with analytical capability and the ability to innovate and simplify current process and practices.• You should have strong decision making skills and use sound reasoning to communicate.• Evidence of leadership skills, working effectively with a team - perhaps you are president of a sporting or social club at university or took the lead in charity work or a group project.• The personal drive and enthusiasm that makes you stand out from the crowd!DESCRIPTIONPlease note, the start date is in 2024. Amazon is a company of builders. A philosophy of ownership carries through everything we do - from the proprietary technologies we create to the new businesses we launch and grow. You'll find it in every team across our company; from providing Earth's biggest selection of products to developing ground-breaking software and devices that change entire industries, Amazon embraces invention and progressive thinking. Amazon is continually evolving; it's a place where motivated employees thrive, and ownership and accountability lead to meaningful results. It's as simple as this: we pioneer.With every order made and parcel delivered, customer demand at Amazon is growing. And to meet this demand, and keep our world-class service running smoothly, we're growing our Operations team across Europe. Delivering hundreds of thousands of products to hundreds of countries, our Operations teams rely on support from a variety of human resources teams to meet the growing needs of Amazonians across Europe.ABOUT THIS INTERNSHIPWhatever your background, if you love learning what it takes to hire and develop the best, enjoy building plans to attract, retain, develop, and support growing teams, effectively communicating across diverse teams in multiple countries, Amazon is a great place to be. Because it's only by coming up with new ideas and challenging the status quo that we can continue to be the most customer-centric company on Earth, we're all about flexibility: we expect you to adapt to changes quickly and we encourage you to try new things. Amazon is looking for ambitious and enthusiastic students to join our fast paced world as interns. An Amazon EU internship will provide you with an unforgettable experience in a fast-paced, dynamic and international environment; it will boost your resume and will provide a superb introduction to our activities. These internships are project-based educational opportunities where you'll be exposed to a large range of business cases as well as design, develop and implement solutions that will help our operations sustain fast growth and build the best operational company in the world.As an intern you could join one of the following teams: Human Resources, Talent Acquisition (Recruitment), Employee Relations, Internal Communications, HR Project Management Office, HR ACES, and more.You will put your analytical and technical skills to test and roll up your sleeves to complete a project that will teach you about the human resources function, as well as contribute to the team's success (and ultimately our customers). RECRUITMENT PROCESSThe first stage, is an online assessment that you will receive when you apply for the role. This assessment takes around 45 minutes. After this, if successful you will move through to the final stage, which is a panel interview with Amazonians. If necessary you may also have to complete a language test.Key job responsibilities• Helping develop strategies to attract potential new Amazonians to learn about opportunities within operations• Implementing programs to engage potential new Amazonians at university campuses and beyond• Support with planning and logistics for events, such as recruitment events, leadership trainings, and more.• Development of new tools to support automation of reporting across the HR network.• Taking part in process reviews, identifying opportunities to simplify and automate process steps wherever possible.• Learning about the HR functions within a fast-paced and ever-growing fulfilment centre• Assisting with internal communication efforts to align all teams across multiple countries• Helping with the development of training plans and materials to answer the development needs of various teamsWe want to hire the world's brightest minds, and offer them an environment in which they can relentlessly improve the experience for our customers. We are open to hiring candidates to work out of one of the following locations:Coalville, LEC, GBRPREFERRED QUALIFICATIONS• Ability to work successfully in an ambiguous environment, to meet tight deadlines and prioritize workload even when faced with conflicting priorities.• Previous work experience - a summer job, internship or full- time role; if it's in a people- or customer-facing environment, even better.By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' worldwide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #EUInternHiringAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).Salary: . Date posted: 04/18/2024 10:17 PM